Diana Gutierrez
San Bernardino,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Rep
H&S Transport Inc
03.2022 - Current
- Processed an average of 50+ customer orders daily, maintaining high accuracy and efficient transaction processing
- Address and resolve customer complaints and issues, escalating more complex problems when necessary.
- Updating loads on beyond truck with correct pick up and delivery appointments
- Planning vendor POs (Purchase Order) for our customer WCD (World Class Distribution) as well as Trader Joe's.
- Resolved drivers complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatcher Clerk
Ameva Transport Inc.
10.2017 - 2021
- Responded to over 50 daily caller requests with information about assistance and timeframes
- Directed all dispatching, routing and tracking of 10-20 fleet vehicles
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Created and managed departmental budget
- Maintained accurate stock records and schedules
- Charged off invoices by 'quickbooks'
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Associate
Elf Cosmetic Inc.
04.2015 - 09.2017
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Pre-assembled containers to be easily selected by packing associates
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors.
- Collaborated with team members to complete picking tasks quickly and efficiently.
Bilingual Customer Service Associate
Teleperformance
09.2010 - 03.2013
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs
- Pursued opportunities to boost company profile with customers by providing exceptional support
- Achieved sales targets regularly with solid promotional and cross-selling skills
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Communicated with management when customer issues escalated and worked to find resolutions
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
GED -
Bloomington High School
Bloomington, CA06-2010
Skills
- Customer service Advanced
- Microsoft office
- Call Center Advanced
- Cherry Picker Advanced
- Office Clerk
Languages
Spanish Fluent
Timeline
Customer Service Rep
H&S Transport Inc
03.2022 - Current
Dispatcher Clerk
Ameva Transport Inc.
10.2017 - 2021
Customer Service Associate
Elf Cosmetic Inc.
04.2015 - 09.2017
Bilingual Customer Service Associate
Teleperformance
09.2010 - 03.2013
GED -
Bloomington High School
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