Diana Guppy
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
TruHealth Medical Clinic
06.2020 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Receptionist
Presbyterian Medical Group
07.2017 - 05.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Honours Bachelor of Science - Human Biology, Physiology, Anthropology
University of Toronto
Toronto, ONBachelor of Science Nursing - Nursing
Toronto Metropolitan University
06.2015
Skills
- Customer Service
- Office Administration
- Patience and Empathy
- CPR training
- Cultural Sensitivity
- Health and safety
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
TruHealth Medical Clinic
06.2020 - 09.2023
Medical Receptionist
Presbyterian Medical Group
07.2017 - 05.2020
Honours Bachelor of Science - Human Biology, Physiology, Anthropology
University of Toronto
Bachelor of Science Nursing - Nursing
Toronto Metropolitan University
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