Diana Guglietti
Bolton,ON
Summary
Proficient Yard and Customer Service Manager at Ritchie Bros., fostering teamwork. Streamlined yard operations, enhancing efficiency, and spearheaded several initiatives including safety. Skilled in multitasking and problem-solving, significantly improved inventory management and customer service standards. Developed key safety protocols and operational procedures, demonstrating exceptional leadership and organizational skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Yard Manager
Ritchie Bros.
11.2021 - Current
- Enforce safety standards in the yard by conducting regular inspections and ensuring compliance with policies
- Manage a team of yard staff, delegating tasks effectively for optimal productivity and performance
- Oversee & plan yard layout for each event
- Ensure equipment is in sale-ready condition
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization
- Established clear lines of communication between the yard staff & other departments fostering a collaborative work environment
- Maintain and track inventory
- Manage internal and external customer inquiries
- Manage Refurbishing contractors & work to be completed
- Manage 3rd party contractors
- Manage direct expenses
- Work closely with all other departments
Customer Service Manager
Ritchie Bros.
08.2009 - 11.2021
- Managed a team of customer service representatives, & regularly mentored staff on performance-oriented strategies
- Built & maintained relationships with external & internal customers
- Recruited, hired, and trained Customer Service Representatives for sale day
- Managed performance of direct reports, including work allocation, and compensation
- Managed, and coordinated the ordering of auction supplies
- Maintained, and setup relevant systems used to maintain auction information
- Reconciled each sale
- Managed Accounts Receivables, and administration financial activities
- Ensured team was knowledgeable and skilled with Ritchie Bros. computer systems and processes
- Acted as a liaison with all levels of the organization
- Oversaw and processed Motor Vehicle Registrations as per Ontario regulations
- Collected Sales tax or exemption documentation required by law
- Managed daily Safety meetings
- Processed Purchase Orders through MARS
- Processed and approved expenses through Sumtotal
- Asset Management through MARS within all aspects of the auction cycle
- Management of asset delivery and removal
- Contributed to the newly developed AR collections
- Developed several Standard Operating Procedures
- Managed & Navigated EPM
- Scheduled and assigned tasks via Eventhub
- Proficient within Mercury
- Proficient in Detailed Equipment Information (DEI)
- Proficient in Saleshub within the auction lifecycle
- Master within Salesite
- Worked collaboratively with corporate accounting and finance departments
Education
High School Diploma -
Marian Academy
Etobicoke, ONSkills
- Scheduling and planning
- Yard operations
- Fleet management
- Project planning
- Safety management
- Environmental awareness
- Incident reporting
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Customer service
- Teamwork and collaboration
Languages
English
Full Professional
Italian
Full Professional
Certification
- First Aid/CPR/AED Certification
- Hazardous Materials
Timeline
Yard Manager
Ritchie Bros.
11.2021 - Current
Customer Service Manager
Ritchie Bros.
08.2009 - 11.2021
High School Diploma -
Marian Academy
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