Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Guardia

San Jose

Summary

Dynamic customer service professional with over 10 years of experience in fast-paced environments, including banking, retail, and hospitality. Expertise in cash handling, problem-solving, and fostering positive client experiences, contributing to a strong track record of enhancing customer satisfaction. Bilingual in English and Spanish, effectively communication. Computer knowledge, ensuring efficient operations.

Overview

8
8
years of professional experience

Work History

Barista

Bon Appetite
01.2025 - Current

Barista

Sodexo Usa(Instawork)
01.2024 - 10.2024
  • Prepared and served beverages according to company standards.
  • Operated POS systems and handled daily cash reconciliation.
  • Delivered a welcoming atmosphere for customers.

Cashier

Levisstadium
04.2021 - Current
  • Took orders, processed payments, and handled customer inquiries.
  • Balanced speed and accuracy in a high-volume setting.
  • Assisted in training new staff.

Quality Control Inspector

HQS Automotive
06.2022 - 12.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Clerical Administrator

Camel Engineer
09.2017 - 11.2021
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Compiled and analyzed data to produce reports.
  • Monitored and tracked budgets and expenses.

Education

Associate of Applied Science - Business Administration And Management

Unidades Tecnológicas De Colombia
Colombia. Degree Earned, Pending U.S. Equivalency
03-2022

No Degree - Costumer Service

SENA Simple Taller
Colombia
05-2010

Skills

  • Problem-solving

  • Service Excellence

  • Systematic File Arrangement

  • Document Organization

  • Office Administration Support

  • Expert Computer Skills

  • Expertise in Microsoft Office Suite

  • Clerical Support

  • Costumer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Barista

Bon Appetite
01.2025 - Current

Barista

Sodexo Usa(Instawork)
01.2024 - 10.2024

Quality Control Inspector

HQS Automotive
06.2022 - 12.2023

Cashier

Levisstadium
04.2021 - Current

Clerical Administrator

Camel Engineer
09.2017 - 11.2021

Associate of Applied Science - Business Administration And Management

Unidades Tecnológicas De Colombia

No Degree - Costumer Service

SENA Simple Taller

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Diana Guardia