Diana Gonzalez
Los Angeles
Summary
Food and Beverage Cashier with expertise in customer engagement and efficient order processing. Strong customer service skills ensure accurate transactions and a welcoming environment. Proven ability to multitask and manage time effectively, consistently enhancing customer experiences in event settings. Background in teaching assistance and peer learning facilitation, specializing in writing instruction both in-person and online, dedicated to promoting student success.
Overview
2
2
years of professional experience
Work History
Event Staff Member
CSC
Los Angeles
06.2025 - Current
- Facilitated guest check-in and provided event schedule information.
- Monitored crowd control to ensure safety and compliance with protocols.
- Responded promptly to guest inquiries and resolved issues effectively.
- Collaborated with team members to maintain cleanliness and organization during events.
- Greeted guests at arrival and assisted with seat assignments.
- Provided customer service support, addressing attendee questions and concerns.
- Escorted guests to assigned seating to enhance event experience.
- Ensured a secure environment by monitoring safety protocols throughout events.
Peer Learning Facilitator
UCLA Academic Advancement Program
Los Angeles
08.2025 - 09.2025
- Facilitated peer discussions to deepen understanding of course materials.
- Coordinated with instructors to align peer learning goals with course objectives.
- Provided constructive feedback on student performance to foster academic growth.
- Monitored student progress and delivered feedback to maintain motivation.
- Conducted regular check-ins with students concerning academic performance and personal well-being.
- Created an inclusive atmosphere for all students, promoting engagement.
- Assisted students in identifying effective study strategies and resources.
- Maintained accurate records of attendance, grades, and other relevant information.
Food And Beverage Cashier
Disneyland Resort
09.2023 - 10.2023
- Prepared specialty beverages according to established recipes or customer requests.
- Assisted in training new team members on proper cashier procedures.
- Balanced cash drawer at start and end of each shift for accuracy.
- Operated cash register accurately and efficiently during busy periods.
- Greeted customers warmly and provided prompt service.
- Demonstrated knowledge of menu offerings, including seasonal specials or promotions.
Education
Bachelor - History
University of California, Los Angeles
Los Angeles, CA06-2026
Associate Of Arts - Spanish
El Camino College
Torrance, CA08.2024
Associate in Arts (A.A.) - History
El Camino College
Torrance06.2024
Associate in Arts (A.A.) - General Studies-Social & Behavioral Sciences
El Camino College
Torrance06.2024
Skills
- Sales techniques
- Interpersonal skills
- Problem solving
- Team collaboration
- Conflict resolution
- Empathy and patience
- Customer service
- Ticket processing
- Food and beverage management
- Guest relations
- Crowd control strategies
- Academic mentoring
- Critical thinking
- Research capabilities
- Academic support
- Student evaluation strategies
- Homework assistance
- Motivation techniques
Accomplishments
Academic Achievement Award in History
May 2024
Award recipients must have a 3.5 GPA or higher and 60 completed units at El Camino by the end of the 2022 spring semester. Each candidate must have a declared major. The award committees in each division select awardees.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Peer Learning Facilitator
UCLA Academic Advancement Program
08.2025 - 09.2025
Event Staff Member
CSC
06.2025 - Current
Food And Beverage Cashier
Disneyland Resort
09.2023 - 10.2023
Bachelor - History
University of California, Los Angeles
Associate Of Arts - Spanish
El Camino College
Associate in Arts (A.A.) - History
El Camino College
Associate in Arts (A.A.) - General Studies-Social & Behavioral Sciences
El Camino College