Diana Gerges
Marketing Espiclest
Westminster
Summary
Customer-focused banking and service professional with over 12 years of experience in cash handling, transaction processing, and customer relationship management. Proven ability to educate clients on financial products, prevent fraud, and maintain compliance with policies and regulations. Adept at working in high-volume environments, building trust with customers, and delivering personalized solutions. Committed to integrity, accuracy, and exceptional customer service.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Marketing Supervisor
Anna Marine Services
07.2012 - 03.2016
- Organized promotional items for customers and events.
- Increased lead generation through targeted email marketing and social media advertising.
- Planned and carried out successful marketing events and trade show appearances as head of 35 person of marketing team.
- Managed cross-functional teams to deliver successful product launches on time and within budget.
- Built and maintained relationships with clients, addressing financial and service-related inquiries.
- Collaborated with team members to meet client needs, ensuring service excellence.
- Educated customers on company services, policies, and payment options.
- Reviewed client accounts to detect unusual activity, and coordinated preventive measures.
- Managed operational tasks in line with company compliance standards.
- Supported business growth by identifying new service opportunities, and making referrals to senior staff.
Teller
Agriculture Bank
05.2008 - 06.2012
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Processed deposits, withdrawals, transfers, and loan payments in compliance with bank policies.
- Educated customers on mobile and online banking services, encouraging digital adoption.
- Identified customer needs and referred them to banking specialists for additional products and services.
- Monitored accounts for unusual activity to prevent fraud, and financial losses.
- Balanced cash drawers daily, and ensured accuracy in all transactions.
- Delivered high-quality customer service, fostering long-term client relationships.
Cashier
El Far Super Center
04.2004 - 03.2008
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions accurately and efficiently, while delivering friendly service.
- Handled cash, checks, and credit payments with precision, ensuring balanced drawers, and accurate records.
- Identified and escalated suspicious transactions or potential fraud to management.
- Educated customers on store promotions and available payment options.
- Maintained compliance with company policies, operational guidelines, and safety regulations.
- Built rapport with repeat customers, ensuring a positive shopping experience.
Education
Criminal Justice And Public Safety
ATA College
San Diego, United States07-2025
Management
Commerce Secondary School
Egypt07-2004
Skills
- Cash Handling & Drawer Balancing
- Customer Relationship Management
- Fraud Prevention & Risk Identification
- Digital Banking Education & Support
- Transaction Processing Accuracy
- Policy, Procedure & Compliance Adherence
- Team Collaboration & Communication
- Problem-Solving in Fast-Paced Environments
- Attention to Detail & Organizational Skills
- Bilingual:
Timeline
Marketing Supervisor
Anna Marine Services
07.2012 - 03.2016
Teller
Agriculture Bank
05.2008 - 06.2012
Cashier
El Far Super Center
04.2004 - 03.2008
Criminal Justice And Public Safety
ATA College
Management
Commerce Secondary School
Similar Profiles
John RizoJohn Rizo
Mechanic at Eagle Marine Services / Fenix Marine ServicesMechanic at Eagle Marine Services / Fenix Marine Services
Aleisa Denn August GuevarraAleisa Denn August Guevarra
EXPERIENCE SPECIALIST at FLIGHT LINE MARINE MART MARINE CORPS COMMUNITY SERVICES MIRAMAREXPERIENCE SPECIALIST at FLIGHT LINE MARINE MART MARINE CORPS COMMUNITY SERVICES MIRAMAR
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
Mileydi DimasMileydi Dimas
Cleaner at Ototo Sushi DenCleaner at Ototo Sushi Den
Cindy NorflesCindy Norfles
Sales Associate at Savers Thrift StoreSales Associate at Savers Thrift Store