Amanda Murillo
Upland
Summary
Dynamic professional with a strong background in customer service and accounts management, demonstrated at HGS Funding. Proven expertise in account reconciliation and attention to detail, enhancing client relationships and ensuring billing accuracy. Committed to delivering exceptional service while effectively prioritizing tasks to meet organizational goals.
Overview
9
9
years of professional experience
Work History
Instacart Shopper
Instacart
06.2023 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Accounts Receivable Clerk
HGS Funding
06.2020 - 06.2023
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Negotiated to collect balance in full.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Server
Dos Amigos Birrieria
04.2021 - 10.2021
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Team Member
El Pollo Loco
08.2016 - 11.2018
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
Education
High School Diploma -
Don Lugo
Chino, CA06-2012
Skills
- Account reconciliation
- Accounts payable
- Attention to detail
- Management accounting
- Invoice balancing
- Computer proficiency
- Professional telephone demeanor
- Data collection
- Prioritization
Timeline
Instacart Shopper
Instacart
06.2023 - Current
Server
Dos Amigos Birrieria
04.2021 - 10.2021
Accounts Receivable Clerk
HGS Funding
06.2020 - 06.2023
Team Member
El Pollo Loco
08.2016 - 11.2018
High School Diploma -
Don Lugo
Similar Profiles
Heather Johnson HogwoodHeather Johnson Hogwood
Personal Shopper at InstacartPersonal Shopper at Instacart
Dezi LightseyDezi Lightsey
Self Employed/Instacart at InstacartSelf Employed/Instacart at Instacart
Heilin ParraHeilin Parra
Delivery Driver at InstacartDelivery Driver at Instacart