Diana Garcia
Sacramento
Summary
Experienced Area Manager with a proven track record in driving operational excellence through strategic initiatives. Adept in talent acquisition, employee relations, performance management, and compliance. Committed to fostering employee engagement and ensuring organizational success. Demonstrated ability to effectively lead teams and achieve business objectives.
Overview
7
7
years of professional experience
Work History
Area Manager of Operations
Amazon
07.2024 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
HUMAN RESOURCES ASSISTANT
AMAZON
01.2022 - Current
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Organized new employee orientation schedules for new hires
- Monitored employee attendance and performance to verify punctuality and absences, addressing issue by the company policies and procedures
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Coordinated employee training programs to improve productivity and performance
- Processed employee termination paperwork at direction of supervisory staff
- Responded to employee inquiries regarding benefits and other HR topics
- Helped employees register for benefits programs using online portals
- Tracked various statistics and kept detailed records to support human resources department
- Developed and maintained HR policies and procedures
- Assisted with recruitment processes, scheduling interviews, and conducting phone screenings efficiently
- Provided administrative support to HR team, such as filing, data entry, and scheduling meetings
- Oversaw HRIS database updates and maintained accurate employee records
BENEFITS COORDINATOR
DENTAL
01.2020 - 01.2023
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement
- Checked employees’ benefits enrollment for accuracy and inputted all data into the system
- Observed strict procedures to maintain data and plan participant confidentiality
SERVER/BARTENDER
DON JOSES MEXICAN RESTAURANT
01.2018 - 01.2020
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Trained and mentored new personnel hired to fulfill various roles
Education
MEDICAL BILLING AND CODING PROGRAM - undefined
University of The Pacific
Bachelor Of Arts - Business Administration
California State University, Stanislaus
Turlock, CAASSOCIATES OF BUSINESS - BUSINESS ADMINISTRATION
Modesto Junior College
Modesto, CA05.2024
HIGH SCHOOL DIPLOMA - undefined
Patterson High School
Patterson, CA01.2013
Skills
- Technical Support
- Office Administration
- Active Listening
- Judgment and Decision-Making
- Employee relations
- Excellent interpersonal skills
- Standard operating procedures
- Compliance management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Verbal and written communication
- Adaptability and flexibility
LANGUAGES
Spanish | Native
Timeline
Area Manager of Operations
Amazon
07.2024 - Current
HUMAN RESOURCES ASSISTANT
AMAZON
01.2022 - Current
BENEFITS COORDINATOR
DENTAL
01.2020 - 01.2023
SERVER/BARTENDER
DON JOSES MEXICAN RESTAURANT
01.2018 - 01.2020
MEDICAL BILLING AND CODING PROGRAM - undefined
University of The Pacific
HIGH SCHOOL DIPLOMA - undefined
Patterson High School
Bachelor Of Arts - Business Administration
California State University, Stanislaus
ASSOCIATES OF BUSINESS - BUSINESS ADMINISTRATION
Modesto Junior College
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