Diana Gabra
4821 Rue Des Erables, Pierrefonds,Quebec
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Just Cozy
10.2018 - 06.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Bank Teller
National Bank Of Canada
02.2018 - 05.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Cashier
McDonald's
08.2014 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Shop Seller
Stokes
11.2016 - 07.2017
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
Receptionist Administrator
Woohoo Amusement Center
10.2013 - 07.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Science - International Business
John Molson Business School
Montreal, QC12.2021
Skills
- Stock Management
- Retail Objectives
- Problem-Solving Strengths
- Payment Processing
- Effective Working Relationships
- Customer Service
- Sales Promotion
- Marketing and Advertising
- Strong Multitasking Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Professional Working
Tagalog/Filipino
Full Professional
Timeline
Retail Store Manager
Just Cozy
10.2018 - 06.2022
Bank Teller
National Bank Of Canada
02.2018 - 05.2018
Shop Seller
Stokes
11.2016 - 07.2017
Cashier
McDonald's
08.2014 - 08.2017
Receptionist Administrator
Woohoo Amusement Center
10.2013 - 07.2016
Bachelor of Science - International Business
John Molson Business School
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