Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Frank

Santa Ana

Summary

Detail-oriented professional with expertise in customer service, cash handling, and inventory management. Proven ability to manage high-volume orders while ensuring operational efficiency and quality assurance.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

Barista

Doubletree By Hilton
Irvine
10.2025 - Current
  • Oversaw Hotel Cafe operations independently
  • Handled high volume orders while delivering high quality international oriented customer service.
  • Restocked inventory items and communicated customer preferences and operational needs to upper management.
  • Processed thousands of transactions via POS system, ensuring accuracy.
  • Achieved a 98/100 score on hotel inspections, for cleanliness, organization, and compliance standards.

Reseller Car Parts

Self Employed
San Bernardino
12.2023 - Current
  • Maintained inventory and coordinated shipping/returns to ensure timely delivery and customer satisfaction
  • Utilized online platforms and digital tools
    • Developed marketing content and managed social media presence to drive engagement, brand recognition, and revenue
    • Proficient with Excel, Word. Expert in POS Systems, Cash Handling, Customer Service, and Phone Etiquette

Receptionist

Saddleback Chapel
Tustin
12.2020 - 12.2023
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.

Barista

Starbucks
Tustin
09.2018 - 05.2019
  • Achieved fastest drive thru service times in Southern California by optimizing workflow and team coordination.
  • Prepared and served a variety of coffee and tea beverages.
  • Assisted customers with menu selections and product recommendations.
  • Handled cash transactions and processed payments accurately.
  • Maintained cleanliness of work area and equipment throughout shifts.

Education

High School Diploma -

Foothill High
Tustin, CA
06-2017

Some College (No Degree) - Business Management

Santiago Canyon College
Orange, CA

Skills

  • Customer service
  • Sales techniques
  • POS system
  • Cash handling
  • Inventory management
  • Quality assurance
  • Time management

Certification

First Aid

Timeline

Barista

Doubletree By Hilton
10.2025 - Current

Reseller Car Parts

Self Employed
12.2023 - Current

Receptionist

Saddleback Chapel
12.2020 - 12.2023

Barista

Starbucks
09.2018 - 05.2019

High School Diploma -

Foothill High

Some College (No Degree) - Business Management

Santiago Canyon College
Diana Frank