Diana Franco
Anaheim
Summary
Detail-oriented professional with experience in auto claims adjusting and retail management. Skilled in damage assessment, claim resolution, and customer service. Strong communicator with problem-solving abilities, ensuring efficient and fair claim outcomes. Seeking an auto claims adjuster role to leverage my expertise in claims handling.
Overview
18
18
years of professional experience
Work History
Claims Specialist
DK Law
04.2025 - Current
- investigate property damage claims involving auto accidents, including reviewing police reports, insurance policies and recorded statements
- Communicated effectively with clients throughout the entire case process
- Maintained accurate and detailed records of claims, investigations and settlements
- Managed over 100 cases with efficiency and resolved in a timely manner
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client
Massage Therapist
Burke Williams
10.2024 - 04.2025
- Providing therapeutic massages to help clients relieve stress, reduce pain, and improve overall well-being.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Early Response Claims Representative
Auto Club Of Southern CA
07.2021 - 07.2022
- Verify and explain benefits, coverages, fault, and claims process
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Communicated with policyholders, claimants, repair shops, and legal representatives to facilitate efficient claims resolution
- Negotiated settlements and provided clear explanations of claim determinations.
- Worked productively in fast-moving work environment to process large volumes of claims.
Claims Adjuster
Mercury Insurance
08.2018 - 07.2021
- Evaluated and processed comprehensive and collision coverage claims efficiently.
- Conducted recorded statements with insureds, claimants and witnesses
- Reviewed police reports, accident scene photos, and physical property damage to determine extent of liability
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Maintained above average KPI's and customer satisfaction
Consultation Agent
Geek Squad, Best Buy
05.2017 - 07.2018
- Provided diagnostics and customer service solutions, supported sales team with product information.
- Managed administrative tasks for the Geek Squad Precinct and sales floor.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Resolved computer and system networking problems to maintain user productivity.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Assistant Manager
Walgreens
09.2007 - 04.2017
- Led customer service and conflict resolution efforts in retail and pharmacy settings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Certified Massage Therapist -
Downey Adult School
01.2024
Skills
- Claims handling and investigation
- Knowledge of insurance policies and regulations
- Time management and multitasking
- Excellent written and verbal communication
- Claim investigation and analysis
- Provides legendary customer service
- Conflict resolution
- Policy interpretation
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Claims Specialist
DK Law
04.2025 - Current
Massage Therapist
Burke Williams
10.2024 - 04.2025
Early Response Claims Representative
Auto Club Of Southern CA
07.2021 - 07.2022
Claims Adjuster
Mercury Insurance
08.2018 - 07.2021
Consultation Agent
Geek Squad, Best Buy
05.2017 - 07.2018
Assistant Manager
Walgreens
09.2007 - 04.2017
Certified Massage Therapist -
Downey Adult School
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