Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Diana Franco

South Gate

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Store Team Leader

Party City
Huntington Park
12.2016 - 03.2025
  • Greeted customers and provided customer service assistance.
  • Provided customer service by resolving customer inquiries and complaints in a professional manner.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Directed and supervised staff performance.
  • Maintained efficient team operations by coordinating effective schedules and employee work assignments.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed sales reports regularly to track progress against goals set by senior leadership.
  • Facilitated communication between management team members regarding store updates or changes.
  • Updated and maintained store signage and displays.

Front End Coordinator

Halloween City
South Gate
09.2016 - 11.2016
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customer questions and provided store information.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

High School Diploma -

South Gate High School
South Gate, CA
06-2010

Some College (No Degree) -

East Los Angeles College
South Gate

Skills

  • Customer service
  • Cash handling
  • Visual merchandising
  • Stocking and rotation understanding
  • Inventory Management

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Store Team Leader

Party City
12.2016 - 03.2025

Front End Coordinator

Halloween City
09.2016 - 11.2016

High School Diploma -

South Gate High School

Some College (No Degree) -

East Los Angeles College

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Diana Franco