Diana Flores
Fresno
Summary
Passionate leader with expertise in developing creative work cultures, and inspiring teams to achieve goals. Skilled in relationship building and billing resolution, with a background in customer service and leadership at Farmers Insurance Agency. Proven ability to enhance client satisfaction, streamline processes, and manage children's behavior. Bilingual in English and Spanish, with excellent communication and program management skills, excelling in dynamic environments.
Overview
3
3
years of professional experience
Work History
Insurance Customer Service Representative
Farmers Insurance Agency
Fresno
01.2025 - Current
- Resolved billing disputes and processed payments and refunds as required.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met promptly.
- Answered incoming phone calls to articulate product value to prospective customers, and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Set up customer payment plans to cover annual policies and renewals.
Cashier/Customer Service/Sales Associate
Baby Nutrition Shop
Fresno
05.2024 - 01.2025
- The experience of working as a cashier and customer service representative at a baby nutrition shop has proven to be both rewarding and fulfilling.
- My primary responsibility is assisting customers, ensuring they find their needed products, and providing exceptional service.
- I handle carry-outs, making sure all groceries are safely transported to customers' vehicles.
- Additionally, I keep the store stocked with necessities, and ensure the shelves are always full.
- As part of my responsibilities, I also clean to keep the place tidy and welcoming.
- Strong customer service abilities, attention to detail, and a proactive attitude toward maintaining the store's efficiency have all been enhanced by this position.
- Collected payments and provided accurate change.
Camp Counselor
River Camp Academy
Fresno
06.2022 - 07.2022
- Give campers instructions for various activities.
- Established and built relationships with campers to ease fears in new environment.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Assisted in developing weekly lesson plans for various age groups.
- Oversaw some camper activities to address behavioral issues while encouraging fun, safety, and inclusivity.
- Supervise the youth participants during camp activities.
Education
Associate of Arts -
Fresno City College
Fresno, CA05.2026
High School Diploma -
University High School
Fresno, CA05.2024
Skills
- Violinist
- Bilingual
- Leadership
- Customer service
- Time management
- Billing resolution
- Activity planning
- Child supervision
- Relationship building
- Communication skills
Timeline
Insurance Customer Service Representative
Farmers Insurance Agency
01.2025 - Current
Cashier/Customer Service/Sales Associate
Baby Nutrition Shop
05.2024 - 01.2025
Camp Counselor
River Camp Academy
06.2022 - 07.2022
Associate of Arts -
Fresno City College
High School Diploma -
University High School
Similar Profiles
Gretchen McFaddenGretchen McFadden
Customer Service Representative Assistant at Farmers Insurance - Skipper Insurance AgencyCustomer Service Representative Assistant at Farmers Insurance - Skipper Insurance Agency
Tonia PhillipsTonia Phillips
Insurance Producer at Farmers Insurance AgencyInsurance Producer at Farmers Insurance Agency
Ethan GassawayEthan Gassaway
Customer Service Representative at Gibson Farmers Insurance AgencyCustomer Service Representative at Gibson Farmers Insurance Agency