Diana Fiorino
Hamilton,ON
Summary
At Loblaws, as Director of Human Resources, I spearheaded HR strategies, enhancing employee retention and engagement for the Fortinos banner across 24 franchised stores, 2 production facilities, and the Hamilton corporate office. Expert in HR policy development and labor relations, my leadership significantly improved workforce productivity and compliance, showcasing my adeptness in both strategic planning and fostering a supportive work environment.
Overview
22
22
years of professional experience
Work History
Director of Human Resources
Loblaws
Hamilton, Ontario
02.2010 - 12.2024
- Provided HR support to Fortinos Banner for 24 franchised stores, two production sites, and a corporate office with 64 colleagues.
- Led and developed a high-performing HR team supporting Fortinos Franchise Stores, corporate office, and two production facilities in all HR aspects.
- Ensured alignment of HR practices with governmental regulations.
- Developed and implemented strategies aimed at improving employee retention.
- Directed the performance review process throughout business units and introduced corrective measures to enhance productivity.
- Developed and implemented human resources policies, procedures, and best practices.
- Collaborated with department heads to develop strategies that would increase employee engagement.
- Assisted franchisees and production facilities with MOL orders and related investigations.
- Implemented health and safety training sessions to adhere to legislative mandates.
- Supported Fortinos franchise stores and corporate leaders in managing attendance, including handling of return-to-work meetings, WSIB, short-term, and long-term disability cases.
- Supported initiatives for employee and family assistance programs, fostering a supportive work environment.
- Monitored employee attendance records to ensure adherence to company policies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured competitive pay structures through diligent wage assessment.
- Managed recruitment process, enhancing hiring and interview procedures to meet standards.
- Offered strategic advice on restructuring initiatives influencing workforce outcomes.
- Streamlined onboarding procedures for new hires.
- Investigated incidents of workplace harassment or discrimination complaints.
- Researched industry trends to inform compensation and performance strategies.
- Advised on various aspects of labor relations, including collective bargaining agreements, fostering positive labor relations.
Regional Sr. Manager, Labour Relations
Loblaws (Fortinos, Zehrs and RCSS)
Brampton, Ontario
01.2004 - 02.2010
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
- Facilitated the resolution of disputes between management and workers through mediation or arbitration.
- Maintained records of all industrial relations activities for future reference.
- Provided advice to management on best practices for managing employee relations matters.
- Participated in mediations or arbitrations as required by law or requested by parties involved in labor disputes.
- Ensured that all industrial relations activities are conducted in a manner consistent with organizational values and ethics codes.
- Advised managers on how to handle difficult conversations involving sensitive topics, such as layoffs, RTW, etc.
- Collaborated with Human Resources staff to ensure effective communication between departments regarding industrial relations matters.
- Trained personnel on how to interpret and administer labor contracts.
- Attended meetings with representatives from both sides of the organization to discuss matters related to industrial relations.
- Developed and implemented industrial relations policies, procedures and programs.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Monitored compliance with labor laws, regulations, and collective agreements.
Human Resources Manager
Loblaws (Fortinos/ Zehrs Banners)
Brampton, Ontario
09.2004 - 01.2026
Education
Bachelor of Arts - Sociology
Mcmaster University
Hamilton, ONGraduate Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, ONCertified Human Resources Profession (CHRP) -
Online
Alternate Dispute Resolution Workshop
Stitt Held Handy Group
Skills
- Employee relations
- HR policy development
- Labor relations
- Performance management
- Compliance management
- Succession planning
- Diversity and inclusion
- Oversight of Workers' Compensation and Disability Programs
- Recruitment and retention strategy
- Compensation structuring
- Employee engagement
Timeline
Director of Human Resources
Loblaws
02.2010 - 12.2024
Human Resources Manager
Loblaws (Fortinos/ Zehrs Banners)
09.2004 - 01.2026
Regional Sr. Manager, Labour Relations
Loblaws (Fortinos, Zehrs and RCSS)
01.2004 - 02.2010
Bachelor of Arts - Sociology
Mcmaster University
Graduate Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Certified Human Resources Profession (CHRP) -
Online
Alternate Dispute Resolution Workshop
Stitt Held Handy Group
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