Diana Ferrer
Martinez
Summary
Experienced customer service professional with a proven track record of delivering exceptional hospitality in fast-paced environments. Skillfully maintains a welcoming atmosphere and efficiently manages guests to ensure seamless operations. Highly regarded for strong teamwork abilities and the capacity to adapt to evolving demands while prioritizing guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Waitress
Limon
07.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Havana
06.2021 - 01.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Client Services Assistant
Q&A Market Research
01.2016 - 06.2017
- Answering and transferring multiple phone lines and taking messages
- Knowledgeable in Microsoft and Excel
- Knowledgeable in using office equipment, copy machines, and scanners
- Responsible for keeping the lobby area and client suites neat and tidy
- Checking respondents in and out of the facility.
Education
Diagnostic Medical Sonography, Current
Contra Costa Medical Career College
Antioch, CAAssociates - Liberal Arts Math And Science
Los Medanos College
Pittsburg, CA05.2019
Skills
- Customer service
- Strong multitasking
- Personable with guests
- Team collaboration
- Complaint resolution
- Memory retention
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Limon
07.2022 - Current
Waitress
Havana
06.2021 - 01.2024
Client Services Assistant
Q&A Market Research
01.2016 - 06.2017
Diagnostic Medical Sonography, Current
Contra Costa Medical Career College
Associates - Liberal Arts Math And Science
Los Medanos College
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