Diana M. Elwell
Torrance
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Scheduling Care Coordinator
Amada Senior Care
08.2024 - Current
- Identify and match in-home caregivers with seniors and veterans based on their specific needs, preferences, and care requirements
- Coordinate and manage caregivers' schedules to ensure timely and consistent care for clients
- Address and resolve any scheduling conflicts or issues that arise, ensuring minimal disruption to care services
- Maintain accurate records of caregiver assignments, client care plans, and any changes in schedules or care needs
- Ensure all scheduling practices comply with relevant regulations and company policies
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Commercial Account Manager
Nickerson Insurance Services, Inc.
11.2022 - 04.2024
- Implemented innovative sales strategies to expand market reach
- Processed and managed insurance claims efficiently and accurately
- Contributed to the development of effective policies and procedures
- Nurtured strong client relationships through regular communication and personalized service
Front End Supervisor
Total Wine & More
10.2016 - 04.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Executive Administrative Assistant
Scott Management Company
01.2008 - 11.2022
- Provided exceptional customer service to address inquiries and resolve issues promptly to exceed client expectations
- Prepared accurate and detailed expense reports for review and approval
- Maintained positive relationships with vendors
- Managed busy calendars to schedule appointments and meetings efficiently
- Created and organized documents for easy access
- Facilitated smooth real estate transactions through detailed contract management
- Manage escrow accounts
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
Education
Bachelor of Science - Business Management
California State University, Long Beach
Long Beach, CA06-2026
Skills
- Documentation proficiency
- Medical terminology
- Progress monitoring
- Database coordination
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Schedule management
- Administrative staff supervision
- Microsoft Office Programs
Timeline
Scheduling Care Coordinator
Amada Senior Care
08.2024 - Current
Commercial Account Manager
Nickerson Insurance Services, Inc.
11.2022 - 04.2024
Front End Supervisor
Total Wine & More
10.2016 - 04.2023
Executive Administrative Assistant
Scott Management Company
01.2008 - 11.2022
Bachelor of Science - Business Management
California State University, Long Beach
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