Diana Ehsan
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Aesthetician
La Peau D'or
04.2023 - Current
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Performed treatments and created and maintained records of treatment according to company policy.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Handled busy schedules and stayed on top of key deadlines.
Retail Sales Associate
Matt And Nat
11.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash and counting change.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Coordinator
Rathlin Contrator
01.2021 - 10.2021
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
- Utilized proactive communication abilities to resolve employment-related disputes.
Office Administrator
Ortho Rehab Group
06.2020 - 06.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Waitress
Giggling Tomatoes
01.2017 - 06.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
M.D. - Medical Aesthetician
ALGONQUIN COLLEGE
Mississauga, ON04.2023
Skills
- Customer Experience
- Staff Meetings
- Chemical Facial Peels
- Patient Consultations
- Critical Thinking
- Skin Condition Diagnosis and Treatment
- Cash Register Operations
- Customer Massage
- Outstanding Client Care
- Customer Relationship Management
- Managing Office Supply Inventory
- Multitasking Strengths
- Customer Service
Languages
Persian
Full Professional
Timeline
Aesthetician
La Peau D'or
04.2023 - Current
Retail Sales Associate
Matt And Nat
11.2022 - 02.2023
Coordinator
Rathlin Contrator
01.2021 - 10.2021
Office Administrator
Ortho Rehab Group
06.2020 - 06.2021
Waitress
Giggling Tomatoes
01.2017 - 06.2020
M.D. - Medical Aesthetician
ALGONQUIN COLLEGE
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