Diana Dukova
Toronto,ON
Summary
Dynamic professional with a proven track record in customer service and complaint handling, notably at Shwarma Street. Excelled in task delegation and fostering client relationships, significantly enhancing guest satisfaction and team performance. Skilled in maintaining high order accuracy and food safety, contributing to a positive and efficient working environment. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
13
13
years of professional experience
Work History
Waitress Supervisor
Shwarma Street
10.2023 - 03.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Monitored food inventory and supplies to prevent waste.
Nail Artist
Individual Entrepreneur
09.2019 - 10.2023
- Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Mentored junior nail technicians in advanced techniques and best practices, improving overall team performance.
- Utilized various tools and products skillfully to create intricate designs while maintaining the integrity of the natural nails.
Nail Artist
JeMax
01.2017 - 08.2019
- Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Mentored junior nail technicians in advanced techniques and best practices, improving overall team performance.
- Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
Sales Manager
DeSheli
07.2014 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Office Assistant
Financial Industrial Group “Altkom”
10.2012 - 12.2013
- Conducted research to assist with routine tasks and special projects.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Excel skills
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Waitress
Cafe Library
06.2011 - 08.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Design - Interior Design
Kiev National University of Culture And Art
Skills
- Excel skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
- Cash Handling
- Food safety understanding
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Elementary
Hebrew
Limited Working
Timeline
Waitress Supervisor
Shwarma Street
10.2023 - 03.2024
Nail Artist
Individual Entrepreneur
09.2019 - 10.2023
Nail Artist
JeMax
01.2017 - 08.2019
Sales Manager
DeSheli
07.2014 - 09.2015
Office Assistant
Financial Industrial Group “Altkom”
10.2012 - 12.2013
Waitress
Cafe Library
06.2011 - 08.2011
Bachelor Of Design - Interior Design
Kiev National University of Culture And Art
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