Summary
Overview
Work History
Education
Skills
Timeline
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Diana Dreger

Surrey,BC

Summary

Experienced Office Management and Administration Professional experienced with organization, invoicing and customer relations in manufacturing industry. Highly dependable, ethical and reliable office manager that prioritizes projects and multitasks effectively to meet order deadlines. Methodical and detail-oriented team player with bookkeeping skills and strong work ethic.

Overview

21
21
years of professional experience

Work History

Office Manager

Paperchase Graphics
03.2005 - 05.2023
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed invoicing and payment processing operations.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained detailed records of customer payments and billing adjustments.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Homestay Coordinator

Xin Xin Deschner
09.2002 - 09.2004
  • Interviewed potential homestay families and inspected homes for proper qualifications.
  • Coordinated homestay placement for short and long-term stay international students.
  • Attended activities and tours for international students.
  • Housed international students at own home.
  • Coordinated airport pickups for international students.

Education

Associate of Arts - Early Childhood Education

Douglas College
New Westminster, BC

Skills

  • Credit and Collections
  • Customer Relations
  • MS Office Expertise
  • Quickbooks Expertise
  • Invoicing and Billing
  • Organizational Skills
  • Coordinating Shipments with Couriers

Timeline

Office Manager

Paperchase Graphics
03.2005 - 05.2023

Homestay Coordinator

Xin Xin Deschner
09.2002 - 09.2004

Associate of Arts - Early Childhood Education

Douglas College

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Diana Dreger