Diana Dobrozhanska-Kukina
Winnipeg
Summary
Professional Training Team Leader with extensive experience at fast-paced international environment, adept at stakeholder management and coaching. Experienced in successful overseeing training programs development, enhancing employee skills and engagement. Proven problem-solver with a strong ability to adapt. Strong focus on team collaboration and achieving expected results within the set deadline. Reliable and flexible, known for fostering supportive and equal work environment.
Overview
4
4
years of professional experience
Work History
Training Team Leader and Coach
Ality Technologies Limited (part of Binance Group)
05.2023 - Current
- Team management
- Training needs assessment to develop tailored programs for diverse employee skill levels with further results tracking and reports
- Arrangement facilitation of the onboarding and upskill sessions to ensure new hires and existing employees understand company policies and procedures
- Stakeholder and project management
- Individual coaching sessions delivery for Team Leaders and Supervisors
Training Team Leader
Binance Holdings Limited
07.2022 - 04.2023
- Team management
- Training needs assessment to develop tailored programs for diverse employee skill levels with further results tracking and reports
- Arrangement facilitation of the onboarding and upskill sessions to ensure new hires and existing employees understand company policies and procedures
- Stakeholder and project management
Trainer
Binance Holdings Limited
11.2021 - 06.2022
- Developed and delivered training programs on cryptocurrency fundamentals for diverse audiences.
- Evaluated participant progress through assessments and feedback mechanisms, ensuring knowledge retention.
- Maintained after-training reports
Customer Service Representative
Binance Holdings Limited
04.2021 - 10.2021
- Resolved customer inquiries through effective communication and problem-solving skills via written form
- Handled customer complaints effectively to ensure customer satisfaction
- Reported multiple improvement and enhancement suggestions
Education
Master of Arts - International Relations
Jagiellonian University
Cracow, Poland07-2018
Skills
- Team management
- Stakeholder and project management
- Coaching
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
Timeline
Training Team Leader and Coach
Ality Technologies Limited (part of Binance Group)
05.2023 - Current
Training Team Leader
Binance Holdings Limited
07.2022 - 04.2023
Trainer
Binance Holdings Limited
11.2021 - 06.2022
Customer Service Representative
Binance Holdings Limited
04.2021 - 10.2021
Master of Arts - International Relations
Jagiellonian University
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