Diana Diaz
North Vancouver,BC
Summary
Over ten years of administrative and clerical experience; excelling at customer service, sales, team management and organization skills. Proven ability to work independently and as a team member and look forward to contribute with skills to an organization with a high-value purpose. Experienced non-medical Care Provider offering 3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
25
25
years of professional experience
Work History
Private Care Aid
Private Practice
Vancouver
01.2024 - Current
- Working with neurodivergent five-year-old girl
- Caring, meals, music therapy, driving to physical therapies, and to day care.
Manager
Pearson’s Home Hardware
North Vancouver
07.2013 - 12.2022
- Training of retail staff and Oversaw business policies and safety procedures Opened and closed store and performed cash reconciliation Data entry and bookkeeping Performed weekly bank deposits Optimized merchandising to increase sales Resolved customer issues and complains Managed house accounts credits and payments In charge of claims, shortages, orders and ecommerce orders and payments.
Main Bookkeeper
Fresh Street Market
West Vancouver
12.2012 - 12.2013
- Managed house accounts credits and payments Counting and organizing money for everyday store operations Daily cash reconciliations, deposits and money ordering Payroll for 130 employees Invoicing for all departments Ordering supplies for company Data entry
Customer Service Associate
Pearson's Home Hardware
North Vancouver
06.2009 - 10.2012
- Managed inventory, established min/max based on historical sales and determine quantity of product to stock Processed claims for weekly shortages and damaged product and as well return and defective products Organized and implement fluorescent light and battery recycling program through Product Care Services Ordered product from variety of suppliers, received and reconciled orders requirements
Professional Singer
Guadalajara's City Hall
Mexico
01.2000 - 12.2008
- Performed in a variety of concerts as Soloist and in a variety of choirs Participated in extensive singing tours across the country as a professional soprano
- Taught singing to students at university level
Education
Certificate - Health Care Assistant
Sprott Shaw College
Vancouver, BC11.2024
Bachelor of Arts - Music
University of Guadalajara
University Of Guadalajara12.2008
Associate of Arts - Music
University of Guadalajara
Guadalajara, Mexico12.2002
Skills
- Administration and clerical
- Data entry, payroll and bookkeeping
- Training and supervision
- Inventory Management
- Purchasing
- Shipping and receiving
- Bookkeeping
- Payroll data entry
- Compassionate Caregiving
- Bathing Assistance
- Housekeeping tasks
- Dressing assistance
City
North Vancouver
Street
1415 Woods Drive
Zip
V7R1A6
Courses and certifications
- Basic Bookkeeping, Capilano University, September 2012
- Excel 1 Course, BCIT, March 2015
- First Aid and CPR training course
- Vocal Technique Training, Royal Conservatory of Toronto, 2003 to
References
References provided upon request
Volunteer Experience
- Two years volunteer experience withing a long-term care facility.
- One year volunteer experience within a mental health facility.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Private Care Aid
Private Practice
01.2024 - Current
Manager
Pearson’s Home Hardware
07.2013 - 12.2022
Main Bookkeeper
Fresh Street Market
12.2012 - 12.2013
Customer Service Associate
Pearson's Home Hardware
06.2009 - 10.2012
Professional Singer
Guadalajara's City Hall
01.2000 - 12.2008
Certificate - Health Care Assistant
Sprott Shaw College
Bachelor of Arts - Music
University of Guadalajara
Associate of Arts - Music
University of Guadalajara