Diana Davidoff
Simi Valley
Summary
Diligent Customer Service Rep with solid background in handling sensitive client situations. Skilled at high volume environments and the ability to adapt and engage where needed. Demonstrated professionalism in dealing with staff and clients.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Slaton Veterinary Hospital
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Handle all front desk responsibilities including payments, discussing cost estimates and walking through treatment options while maintaining empathy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Administer vaccines and give fluids.
- Collaborate with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Customer Service Representative
Park Animal Hospital Simi Valley
01.2022 - 02.2023
- Opening and closing responsibilities including reconciling of payments
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Greeting all customers with a friendly and welcoming attitude
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist/Vet Tech
Calabasas Animal Clinic/Holistic Vet Center
08.2020 - 03.2022
- Administered Vaccines and fluids, trimmed nails and expressed anal glands.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Veterinary Assistant/Receptionist
West Valley Vet Clinic
12.2019 - 08.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures.
- Provided customer support to clients, answering questions and addressing concerns.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Handled calls, appointments and payments
Senior Salon Coordinator
Christopher Noland Salon And Beauty Spa
01.2012 - 08.2018
- Scheduled appointments and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Organize payments and end of day reconciliation
- Ordering of products and supplies
- Responsible for scheduling of stylists
Education
Bachelor of Arts - Business And Finance
University of Miami
Miami, FL01-1979
Timeline
Customer Service Representative
Slaton Veterinary Hospital
02.2023 - Current
Customer Service Representative
Park Animal Hospital Simi Valley
01.2022 - 02.2023
Receptionist/Vet Tech
Calabasas Animal Clinic/Holistic Vet Center
08.2020 - 03.2022
Veterinary Assistant/Receptionist
West Valley Vet Clinic
12.2019 - 08.2020
Senior Salon Coordinator
Christopher Noland Salon And Beauty Spa
01.2012 - 08.2018
Bachelor of Arts - Business And Finance
University of Miami
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