Diana Coronado
Chula Vista
Summary
Dynamic Customer Service Manager with a proven track record at a self-employed capacity, excelling in customer retention and relationship building.
Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapts teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Self-employeed
06.1994 - 06.1998
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Education
Completed Reformer 3 Instructor Training - Pilates
Balanced Body Reformer Educated
Chula Vista, CA10.2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Adherence to high customer service standards
- Relationship building
- Quality assurance
- Staff training
- Positive and constructive feedback
- Training and coaching
- Customer retention
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Self-employeed
06.1994 - 06.1998
Completed Reformer 3 Instructor Training - Pilates
Balanced Body Reformer Educated
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