Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Diana Charles

Toronto,Ontario

Summary

Results-oriented hospitality professional dedicated to providing excellent customer service. Proven track record in ensuring guest satisfaction. Equipped with the knowledge and skills necessary to thrive in the industry, seeking a fulfilling career path for personal and professional growth.

Overview

17
17
years of professional experience

Work History

Housekeeping

Delta Chelsea Hotel (Downtown)
03.2005 - 01.2019
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Housekeeping

Hilton Hotel
01.2006 - 01.2009
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Changed bed linens and collected soiled linens for cleaning.

Housekeeping

Marriott Hotel
01.2005 - 12.2008
  • Maintained facility to computer standards through proper maintenance, repair and housekeeping.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Housekeeping/ Waitress

Nottawasaga Inn Resort
01.2003 - 12.2005
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Customer Service Clerk

Dominion Grocery Store
01.2002 - 01.2003
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined customer service process for increased efficiency and improved response times.
  • Managed high volume of calls and emails, ensuring timely responses and accurate information.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.

Education

Secondary School Program -

York Memorial Collegiate Institute
Toronto, ON
01.2005

French Serving/ Waitressing Training Course -

Hospitality Personnel
Toronto, ON
01.2004

In - House Cashier Training -

No Frills
Toronto, ON
01.2003

Housekeeping and Hospitality Certificate -

George Brown College
Toronto, ON
01.2001

Skills

  • Effective communication skills
  • Active team player, punctual, and dependable
  • Problem-solving abilities
  • Attention to detail
  • Time Management Abilities
  • Excels at conflict resolution
  • Ability to carry out all duties in appropriate and efficient manner
  • Strong Organization

Volunteer Experience

  • Junior Kindergarten Assistant, 2002, St. Thomas Aquinas School, Toronto, ON
  • Volunteer Grocery Shopper, 2002, Services for Seniors, Toronto, ON

Timeline

Housekeeping

Hilton Hotel
01.2006 - 01.2009

Housekeeping

Delta Chelsea Hotel (Downtown)
03.2005 - 01.2019

Housekeeping

Marriott Hotel
01.2005 - 12.2008

Housekeeping/ Waitress

Nottawasaga Inn Resort
01.2003 - 12.2005

Customer Service Clerk

Dominion Grocery Store
01.2002 - 01.2003

Secondary School Program -

York Memorial Collegiate Institute

French Serving/ Waitressing Training Course -

Hospitality Personnel

In - House Cashier Training -

No Frills

Housekeeping and Hospitality Certificate -

George Brown College

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