Diana Ceja
Corona
Summary
Seeking challenging position in a professional and progressive organization that offers a positive work environment where I will be able to contribute my knowledge and expertise from past work experiences.
Overview
23
23
years of professional experience
Work History
Operations Coordinator
USFOODS
07.2022 - Current
- Collaborating daily with managers, regarding absence and PTO's taken
- Processing payroll for employees, ensuring accuracy for time worked, PTO received, FMLA's taking, and schedules are corrected
- Answering employee questions and troubleshooting issues related to payroll
- Preparing reports for corporate
- Collaborating with hr/managers on ee's grievance
- Working closely with union leaders, regarding contracts, pay, grievance matters, and pto's
- Making copies and keeping track of all vehicles registrations
- Translating (spanish)
- Help with organizing office parties
Document Specialist / Customer Service
One American Mortgage
04.2020 - 12.2021
- Customer service/respond to customers inquiries via phone and email
- Determine best method to resolve problems to ensure customer satisfaction
- Obtain/review personal data from customers, with confidentiality
- Review credit, work closely with support risk and compliance department
- Audit, document investigation, research and analyze documents
- Coordinate and interact with internal teams and individuals to ensure high levels of service deliver
- Draw loan documents and release to escrow/title/attorneys
- Review CD balance with escrow/title/broker
Account Manager
The Money Source
06.2017 - 01.2020
- Assigned two high volume AE's with closings of 100 loans per month combined
- Reviewing underwriting approvals and declines
- Point of contact for broker(s) once file(s) has been decision
- AE remains contact for pricing related issues and inquiries
- Executing 4506, ordering SSA-89, and completing VOE when needed
- Main point of contact between UW and Broker
- Will forward rush requests to UW VP and Production Managers as needed
- Coordinate condition clearing, appraisal orders, and CTC's on each file
- Provide weekly pipeline breakdown to AE and Production Manager
- Clear AM conditions
Doc Drawer/Funder
Pacific Union Financial
10.2015 - 04.2017
- Prepare and Issue Initial Closing Disclosure
- Gather additional conditions that requiring before draw and issued final loan documents
- Review and audit signed loan documents, credit package for completeness and accuracy according to state, federal and investor guidelines
- Review and sign off prior to funding conditions
- Verify fees are accurate and allowable
- Review and approve final CD
- Balance loan file and work closely with closing agent to determine final wire/funding amount
- Prepared and shipped collateral packages to warehouse bank
- Worked with Post Closing Department for any post-closing issues that may arise
Doc Drawer/Funder
Orion Lending
12.2013 - 10.2015
- Reviewed the signed loan documents and credit package for completeness and accuracy to ensure compliance with underwriting, government and investor requirements
- Reviewed file for RESPA violations and ensure file is in compliance and APR's are within tolerance
- Reviewed loan file to ensure all conditions of loan approval have been meet and signed off by underwriter prior to funding
- Reviewed and Approved HUD-1 Settlement Statement from closing agent/escrow for accuracy and compliance with 2010 RESPA guidelines
- Verified and prepared wire transfer as well as verifying loan amounts fees, rates, discount points, broker rebates and other funding amounts prior to release wire to closing Agent
- Sent out funding figures to Closing Agent, Broker, and Account Manager and delivered collateral package to Post Closing Department
- Followed up with closing agent for Final HUD-1
Junior Funder
American Interbanc Mortgage
12.2001 - 08.2013
- Monitor all funding and daily report to management
- Reviewed and audited signed loan documents for accuracy and completeness, communicate with title/escrow agents and brokers to clear outstanding funding conditions prior to disbursement
- Reviewed HUD-1's to ensure consistency with final funding figures
- Confirmed all closing documents have been uploaded into LOS and indexed properly
- Prepared and shipped collateral packages to warehouse bank and Investor within 24 hours of funding
- Follow up with closing agent for Final Settlement Statement (HUD-1) and validated there are no unauthorized changes to the Final HUD-1
- Follow up on post-closing and trailing documentation and ensure stored electronically in system of record
Education
High school diploma -
Skills
- Credit analysis
- Customer service
- Underwriting
- Microsoft Excel
- Computer operation
- Microsoft Outlook
- Data entry
- Pricing
- Microsoft Powerpoint
- Research
- Microsoft Word
- Account management
- Escrow
- Microsoft Office
- Warehouse experience
- Typing
Timeline
Operations Coordinator
USFOODS
07.2022 - Current
Document Specialist / Customer Service
One American Mortgage
04.2020 - 12.2021
Account Manager
The Money Source
06.2017 - 01.2020
Doc Drawer/Funder
Pacific Union Financial
10.2015 - 04.2017
Doc Drawer/Funder
Orion Lending
12.2013 - 10.2015
Junior Funder
American Interbanc Mortgage
12.2001 - 08.2013