Seeking challenging position in a professional and progressive organization that offers a positive work environment where I will be able to contribute my knowledge and expertise from past work experiences.
Overview
23
23
years of professional experience
Work History
Operations Coordinator
USFOODS
07.2022 - Current
Collaborating daily with managers, regarding absence and PTO's taken
Processing payroll for employees, ensuring accuracy for time worked, PTO received, FMLA's taking, and schedules are corrected
Answering employee questions and troubleshooting issues related to payroll
Preparing reports for corporate
Collaborating with hr/managers on ee's grievance
Working closely with union leaders, regarding contracts, pay, grievance matters, and pto's
Making copies and keeping track of all vehicles registrations
Translating (spanish)
Help with organizing office parties
Document Specialist / Customer Service
One American Mortgage
04.2020 - 12.2021
Customer service/respond to customers inquiries via phone and email
Determine best method to resolve problems to ensure customer satisfaction
Obtain/review personal data from customers, with confidentiality
Review credit, work closely with support risk and compliance department
Audit, document investigation, research and analyze documents
Coordinate and interact with internal teams and individuals to ensure high levels of service deliver
Draw loan documents and release to escrow/title/attorneys
Review CD balance with escrow/title/broker
Account Manager
The Money Source
06.2017 - 01.2020
Assigned two high volume AE's with closings of 100 loans per month combined
Reviewing underwriting approvals and declines
Point of contact for broker(s) once file(s) has been decision
AE remains contact for pricing related issues and inquiries
Executing 4506, ordering SSA-89, and completing VOE when needed
Main point of contact between UW and Broker
Will forward rush requests to UW VP and Production Managers as needed
Coordinate condition clearing, appraisal orders, and CTC's on each file
Provide weekly pipeline breakdown to AE and Production Manager
Clear AM conditions
Doc Drawer/Funder
Pacific Union Financial
10.2015 - 04.2017
Prepare and Issue Initial Closing Disclosure
Gather additional conditions that requiring before draw and issued final loan documents
Review and audit signed loan documents, credit package for completeness and accuracy according to state, federal and investor guidelines
Review and sign off prior to funding conditions
Verify fees are accurate and allowable
Review and approve final CD
Balance loan file and work closely with closing agent to determine final wire/funding amount
Prepared and shipped collateral packages to warehouse bank
Worked with Post Closing Department for any post-closing issues that may arise
Doc Drawer/Funder
Orion Lending
12.2013 - 10.2015
Reviewed the signed loan documents and credit package for completeness and accuracy to ensure compliance with underwriting, government and investor requirements
Reviewed file for RESPA violations and ensure file is in compliance and APR's are within tolerance
Reviewed loan file to ensure all conditions of loan approval have been meet and signed off by underwriter prior to funding
Reviewed and Approved HUD-1 Settlement Statement from closing agent/escrow for accuracy and compliance with 2010 RESPA guidelines
Verified and prepared wire transfer as well as verifying loan amounts fees, rates, discount points, broker rebates and other funding amounts prior to release wire to closing Agent
Sent out funding figures to Closing Agent, Broker, and Account Manager and delivered collateral package to Post Closing Department
Followed up with closing agent for Final HUD-1
Junior Funder
American Interbanc Mortgage
12.2001 - 08.2013
Monitor all funding and daily report to management
Reviewed and audited signed loan documents for accuracy and completeness, communicate with title/escrow agents and brokers to clear outstanding funding conditions prior to disbursement
Reviewed HUD-1's to ensure consistency with final funding figures
Confirmed all closing documents have been uploaded into LOS and indexed properly
Prepared and shipped collateral packages to warehouse bank and Investor within 24 hours of funding
Follow up with closing agent for Final Settlement Statement (HUD-1) and validated there are no unauthorized changes to the Final HUD-1
Follow up on post-closing and trailing documentation and ensure stored electronically in system of record