Diana Castilla
Vancouver,Canada
Summary
Passionate and detail-oriented professional with a strong foundation in financial administration and operations, currently expanding my knowledge in healthcare office procedures while pursuing a diploma in Hospital Support Administration Co-op. Known for delivering outstanding customer service, managing administrative tasks, and supporting day-to-day operations in fast-paced environments. Proficient in Microsoft Office, EHR systems, and patient-centered communication. I’m eager to apply my skills and healthcare training to ensure smooth operations and quality patient care as a medical office assistant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista - Customer service
Melo Patisserie
Vancouver, Canada
05.2025 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring a welcoming and professional atmosphere for all guests.
- Developed strong communication and multitasking skills by handling high volumes of orders during peak hours.
- Demonstrated reliability and discretion while supporting payroll processing tasks, including shift tracking and timesheet reviews.
- Cultivated a calm, patient-centered approach ideal for transitioning into healthcare environments.
Floor Manager
Allsaints
Vancouver, Canada
10.2023 - 01.2025
- Manage daily operations in client-facing settings.
- Exceeded sales targets by implementing merchandising strategies to enhance product visibility.
- Coordinated shift scheduling and monitored team task performance to ensure smooth daily operations.
- Reduced store stock loss, and maintained inventory levels.
- Ensured a high standard of customer service.
- Executed store changes and temporary plans to keep consistency at all brand levels.
Sales Associate
Allsaints
Vancouver, Canada
05.2023 - 09.2023
- Delivered personalized customer service, fostering a welcoming, and enjoyable atmosphere.
- Managed multiple client needs simultaneously, while maintaining a high level of attention to detail.
- Maintained a clean and organized environment to meet brand and hygiene standards.
Sales Associate
Hudson's bay
Vancouver, Canada
10.2022 - 04.2023
- Delivered exceptional customer service by welcoming clients, assisting with product selection, and sharing promotional and product information.
- Processed financial transactions at the company's HBC credit and loyalty service, and provided knowledgeable assistance.
- Maintained point-of-sale (POS) transactions accurately and efficiently.
Administrative Advisor
Uziel Querit School
Valledupar
01.2020 - 10.2020
- Supported internal communication and scheduling, ensuring a smooth day-to-day flow, similar to back-of-house operations in hospitality.
- Promoted the use of technology for smoother workflows, improving overall service delivery.
- Assisted with inventory and resource planning, improving the efficiency of daily operations.
Education
Digital Marketing Specialist - Vancouver, Canada
Cornerstone International Community College
Vancouver, Canada01-2023
International Business Management - Vancouver, Canada
Cornerstone International Community College
Vancouver, Canada01-2023
Financial Management - Valledupar, Colombia
University of Santander UDES
Valledupar, Colombia01-2021
Hospital Support Administration - true
SELC College
Vancouver, CanadaSkills
- Patient care and empathy
- Medical terminology
- Customer service and support
- Multi-tasking
- Microsoft Office proficiency
- Data entry and scheduling
- Confidentiality standards
- Typing speed: 57 WPM with accuracy
- Problem-solving
- Attention to detail
- Professional communication
Certification
- Medical Office Administration, 01/01/25
- Standard First Aid - CPR, 01/01/25
- Excel Inventory Management & Control, 01/01/21
- Business Finance for Decision Making, 01/01/21
- Use of Excel for development of Business Management Applications, 01/01/21
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Barista - Customer service
Melo Patisserie
05.2025 - Current
Floor Manager
Allsaints
10.2023 - 01.2025
Sales Associate
Allsaints
05.2023 - 09.2023
Sales Associate
Hudson's bay
10.2022 - 04.2023
Administrative Advisor
Uziel Querit School
01.2020 - 10.2020
Digital Marketing Specialist - Vancouver, Canada
Cornerstone International Community College
International Business Management - Vancouver, Canada
Cornerstone International Community College
Financial Management - Valledupar, Colombia
University of Santander UDES
Hospital Support Administration - true
SELC College
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