Open To Work
Diana Campos
Lomita
Work Preference
Summary
Detail-oriented Customer Service Professional with 8 years of experience in operations management and staff training. Expertise in issue resolution, transaction processing, and workflow efficiency. Skilled in fostering strong customer relationships and poised to apply organizational and account management skills in Inside Sales.
Overview
14
14
years of professional experience
Work History
SERVER TRAINER
YARDHOUSE
LOS ANGELES
12.2019 - Current
- Trained and mentored new team members on company procedures and customer service standards, enhancing team readiness.
- Monitored trainee performance and provided targeted coaching, resulting in improved service quality.
- Coordinated onboarding schedules, ensuring new employees were equipped to perform efficiently from day one.
- Collaborate with managers to improve training processes and maintain consistent service standards.
- Build strong customer relationships by providing responsive service and resolving issues promptly.
- Prioritize multiple customer requests while maintaining accuracy and efficiency during high-volume shifts.
REGISTERED BEHAVIOR TECHNICIAN
BUTTERFLY EFFECTS LLC.
LOS ANGELES
01.2024 - 08.2025
- Executed structured treatment plans and adhered to reporting deadlines to support client outcomes.
- Documented client progress and maintained accurate records, ensuring compliance with established procedures.
- Collaborated with supervisors and families to provide updates on client progress and service effectiveness.
- Managed schedules, documentation, and multiple priorities while maintaining attention to detail.
RESTAURANT SERVER
LUCILLE'S SMOKEHOUSE BAR-B-QUE
MONTEBELLO
02.2019 - 06.2021
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Processed customer orders accurately, coordinating with kitchen staff for timely fulfillment.
- Resolved customer concerns professionally, resulting in positive customer experiences.
- Recommended menu items and promotions, boosting sales and enhancing customer satisfaction.
- Balanced multiple customer requests, ensuring accuracy and efficiency under pressure.
RESTAURANT SUPERVISOR/SERVER
VELMA'S CAFE
SOUTH GATE
10.2018 - 12.2019
- Supervised front-of-house operations, managing staff scheduling and training to enhance service quality.
- Streamlined onboarding procedures, creating effective training resources to accelerate new staff integration.
- Assisted in resolving customer concerns while maintaining high service standards.
- Coordinated team activities, ensuring seamless daily operations and fostering a collaborative work environment.
MERCHANDISER
HOME DEPOT
TORRANCE
02.2017 - 10.2018
- Coordinated merchandise organization and inventory presentation to enhance store operations.
- Collaborated with multiple departments to ensure consistent product availability and accurate pricing.
- Maintained organized inventory displays, contributing to a visually appealing shopping environment.
- Assisted customers with product questions and provided excellent service.
SALES ASSOCIATE
FINISH LINE AT MACYS
07.2015 - 01.2016
- Executed sales transactions accurately and efficiently using point-of-sale systems to ensure customer satisfaction.
- Guided customers in product selection and tailored recommendations to enhance their shopping experience.
- Ensured inventory accuracy and strategically organized merchandise displays to optimize customer engagement.
- Supported daily store operations while delivering excellent customer service.
CASHIER/CREW
CHIPOTLE
TORRANCE
11.2012 - 07.2015
- Processed customer transactions, ensuring accuracy and efficiency for positive customer experiences.
- Maintained cash handling and operational procedures, contributing to financial integrity and operational effectiveness.
- Trained new employees on company procedures, enhancing team performance and customer service standards.
- Worked effectively in a fast-paced, team-oriented environment.
Education
Bachelor of Arts - SOCIOLOGY
California State University, Long Beach
Long Beach, CA05-2017
Skills
- Customer service and account support
- Employee training and collaboration
- Order processing and POS systems
- Time management and multitasking
- Microsoft Excel (basic)
- Bilingual: English and Spanish
LANGUAGE
SPANISH- NATIVE, ENGLISH-PROFICIENT
Timeline
REGISTERED BEHAVIOR TECHNICIAN
BUTTERFLY EFFECTS LLC.
01.2024 - 08.2025
SERVER TRAINER
YARDHOUSE
12.2019 - Current
RESTAURANT SERVER
LUCILLE'S SMOKEHOUSE BAR-B-QUE
02.2019 - 06.2021
RESTAURANT SUPERVISOR/SERVER
VELMA'S CAFE
10.2018 - 12.2019
MERCHANDISER
HOME DEPOT
02.2017 - 10.2018
SALES ASSOCIATE
FINISH LINE AT MACYS
07.2015 - 01.2016
CASHIER/CREW
CHIPOTLE
11.2012 - 07.2015
Bachelor of Arts - SOCIOLOGY
California State University, Long Beach