Diana Brownie
Delta,BC
Summary
To use my over 15 years of face to face customer service experience to serve the passengers of Westjet Airlines. I am a motivated and energetic worker with a strong history of being able to thrive within a team environment. I have a proven ability to work at a high standard, both mentally and physically for long and irregular hours. I am an extremely fast learner with strong interpersonal skills and a high regard for safety. Your airline has such an excellent reputation and I would be proud to work as a part of the Westjet family.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Media Manager
Gemini Sailing Charters
11.2018 - 08.2023
- Established social media platforms on Instagram and Facebook for execution of marketing strategies and community management
- Increased online presence of the company’s brand by 300% and engaged with users to strengthen customer relationships
- Collaborated with team members to develop creative campaigns for social media platforms
First Mate
Gemini Sailing Charters
07.2021 - 09.2022
- Operated, maintained and repaired ship equipment of a 64 foot catamaran to prevent threats to safety and commercial operations of vessel
- Assist captain and fellow crew members in navigation and sailing
- Instruct and assist passengers during embark/debark, provide safety briefings and administer safety equipment
- Provide food and beverage service while anticipating guests needs to create optimum onboard experience
- Lifeguard
- Administer first aid
- Lift heavy catering containers and equipment on and off the ship multiple times per shift. (60+ lbs)
Server
Monkeypod Kitchen
04.2019 - 11.2019
- Collaborated and supported needs of 50 person wait staff who attended to countless customers daily with social relevancy and intentionality
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Accurately record orders and partner with team members to serve food and beverages that exceed expectations
- Collect and reconcile payments for the tables checks
Professional Actress/Dancer
Vancouver Corporate Entertainment
02.2010 - 10.2018
- Managed time to arrive punctual for work to act/dance on numerous TV shows and movie sets.
- Enthusiastically worked extremely long hours, up to 16 hours, while on production sets with a positive attitude.
- Volunteering to perform in shows and events to support local arts communities
- Studied and rehearsed roles from scripts/choreography to interpret and memorize lines and cues
- Traveled to set locations to complete onsite filming
- Kept in good physical shape to increase fitness and movability on set
Sales Representative
Grupo Vidanta
09.2016 - 07.2017
- Built relationships with customers and community to promote long term business growth
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Developed, maintained and utilized diverse client base
- Developed and delivered engaging sales presentations to convey product benefits
Production Dancer/Wardrobe Captain
Royal Caribbean Cruises Ltd
08.2010 - 02.2011
- Instructing passengers on proper use of safety equipment during safety drills, assisting passengers to muster stations in event of emergency
- Greeted all passengers with friendly demeanor during embark and debark duties
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating
- Performed in multiple roles by attending daily rehearsals to perfect execution of dance movements
- Ensuring all dancer’s costumes were intact before each show and repairing any flaws
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver, BC05.2015
Certificate of Arts in Dance - Dance
Harbour Dance Center
Vancouver, BC06.2010
Skills
- Customer Service and Assistance
- Crisis Situations
- Sales Expertise
- Public Relations
- Time Management
- Teamwork and Collaboration
- Energetic and Positive
- First Aid Care
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- First Aid/CPR Certified - Gemini Sailing Charters - October 2021
- Disney Institue - Customer Service Foundations for Excellence - December 2017
- Multiple Dance awards throughout Canada and the United States
Timeline
First Mate
Gemini Sailing Charters
07.2021 - 09.2022
Server
Monkeypod Kitchen
04.2019 - 11.2019
Social Media Manager
Gemini Sailing Charters
11.2018 - 08.2023
Sales Representative
Grupo Vidanta
09.2016 - 07.2017
Production Dancer/Wardrobe Captain
Royal Caribbean Cruises Ltd
08.2010 - 02.2011
Professional Actress/Dancer
Vancouver Corporate Entertainment
02.2010 - 10.2018
Bachelor of Arts - Psychology
University of British Columbia
Certificate of Arts in Dance - Dance
Harbour Dance Center
- First Aid/CPR Certified - Gemini Sailing Charters - October 2021
- Disney Institue - Customer Service Foundations for Excellence - December 2017
- Multiple Dance awards throughout Canada and the United States
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