Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Diana Bonilla

Diana Bonilla

Fort Saskatchewan,AB

Summary

Results-driven Assistant Store Manager of Operations known for exceptional productivity and efficiency in task completion. Specialized skills include inventory management, logistics coordination, and staff training. Excel at leadership, communication, and problem-solving to enhance team performance and achieve operational goals. Committed to maintaining high standards of operations and customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

TJX Canada
Fort Saskatchewan, AB
01.2011 - Current
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assessed, optimized and elevated operations to target current and expected demands.

Key Holder

Real Canadian liquor Store
Sherwood Park, AB
02.2014 - 10.2016
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.

Education

High School Diploma -

Abbotsford Senior Secondary School
Abbotsford, BC
06.2010

Skills

  • Hiring and training
  • Mentoring and coaching
  • Customer service
  • Sales analysis
  • Inventory management
  • Employee scheduling
  • Team building
  • Payroll administration
  • Performance evaluation
  • Cash handling
  • Conflict resolution
  • Process improvement
  • Operational efficiency
  • Marketing and promotions
  • Verbal and written communication
  • Loss prevention
  • Issue resolution

Languages

Spanish
First Language

Certification

  • First Aid Certificate Level C CPR/AED

Timeline

Key Holder

Real Canadian liquor Store
02.2014 - 10.2016

Assistant Store Manager

TJX Canada
01.2011 - Current

High School Diploma -

Abbotsford Senior Secondary School

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Diana Bonilla