Diana Bobadilla
Windsor
Summary
Detail-focused Licensed Pharmacy Technician known for high productivity and efficient task completion. Possess specialized skills in prescription processing, medication inventory management, and pharmaceutical calculations. Excel in communication, teamwork, and problem-solving to enhance pharmacy operations and patient care.
Overview
10
10
years of professional experience
Work History
Licensed Pharmacy Technician
Ride Aid Pharmacy
Healdsburg
08.2021 - Current
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Answered telephones to respond to questions or requests.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained proper storage and security conditions for drugs.
- Organized workflow processes within the pharmacy department to maximize efficiency.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Monitored expiration dates on all medications stored in the facility and removed outdated items promptly.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Established or maintained medications and other patient profiles.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Entered prescription information into computer databases.
- Provided customer service by answering phone inquiries about product availability, pricing, ordering procedures.
- Verified accuracy of incoming orders from wholesalers against purchase invoices.
- Maintained accurate records of medication inventories and managed stock levels.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Prepared and processed medical insurance claim forms and records.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Ensured compliance with state board regulations regarding controlled substances handling practices.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Collaborated with pharmacists to address customer inquiries regarding drug information and availability.
- Reviewed physician orders for completeness prior to entering them into the computer system.
- Trained new technicians on all aspects of their job duties including dispensing techniques and inventory management.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed the return process for expired or damaged drugs in accordance with company policy.
- Processed third-party insurance claims for prescription medications.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Operated cash registers to accept payments from customers.
- Stocked shelves with pharmaceutical products; rotated stock as needed to ensure freshness dates were monitored.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Performed data entry into pharmacy computer system related to patient demographics and prescription orders.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assistant Manager
Rotten Robbie Gas Stations
Healdsburg
05.2015 - 01.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Skills
- Prescription processing
- Medication inventory
- Customer service
- Insurance billing
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Licensed Pharmacy Technician
Ride Aid Pharmacy
08.2021 - Current
Assistant Manager
Rotten Robbie Gas Stations
05.2015 - 01.2022