Diana Blank, H.I.S.
Summary
Knowledgeable Hearing Instrument Specialist well-versed in cerumen removal, testing hearing, fitting devices and companionate patient care. Excellent communication and skills with an organized nature and flexible approach to working with individual clients. Ready to offer 29 years' experience to a challenging new role.
Overview
29
29
years of professional experience
Work History
Hearing Instrument Specialist
Hearing Aid Source
07.2018 - 03.2024
- Tested hearing with complete audiological examinations.
- Conducted comprehensive hearing evaluations for accurate treatment recommendations.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Extensive cerumen removal experience. Fully trained with suction and Earigator wax removal system. Performed well over 1000 ear wax removals safely.
- Created customer pamphlet for on-going safe wax maintenance at home.
Hearing Instrument Special
Dr. Robert Miller ENT
08.2017 - 07.2021
- Fast paced ENT clinic preforming complete hearing assessments. Average of 25-40 complete hearing assessments daily.
Hearing Instrument Specialist
Sound Communication
08.2015 - 06.2018
- Conducted comprehensive hearing evaluations for accurate treatment recommendations.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
- Performed complete hearing tests for ENT's Dr. Robert Josephson, Dr. Michael Hawke & Dr. Rick Fox.
Hearing Instrument Specialist / Clinic Owner
Happy Hearing Centre
09.2001 - 07.2014
- Conducted comprehensive hearing evaluations for accurate treatment recommendations.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Trained new employees on protocols, product knowledge, and customer service skills.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
- Used marketing and sales strategies to promote business and increase revenue.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Improved patient satisfaction by implementing efficient clinic processes and streamlining appointment scheduling.
- Enhanced clinic reputation through excellent customer service, resulting in increased patient referrals.
- Maintained a clean, organized, and safe clinic environment for staff and patients alike.
Hearing Instrument Specialist
East York Hearing
06.1995 - 08.2001
- Tested hearing with complete audiological examinations.
- Conducted comprehensive hearing evaluations for accurate treatment recommendations.
- Collaborated with audiologists and other professionals to develop individualized treatment plans for patients.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
- Provided hearing tests and hearing aid evaluations in nursing homes, retirement homes, & private homes.
Education
Certificate - Hearing Instrument Specialist
George Brown College
Toronto, ON05.1999
Certificate - Hearing Instrument Dispenser
George Brown College
Toronto, ON05.1995
Certificate - Cerumen Management Certification
Starkey Canada / AHIP
04.2012
Skills
- Expert Cerumen Removal
- Highly adaptable to fast paced environments
- Creative troubleshooting solutions to unique patient needs
- Active listening to foster a companionate and empathic patient experience
- Three decades of continuous clinic experience
Languages
English
Romanian
Limited Working
Professional Contributions
As a proud Hearing Instrument Specialist I served on the Association of Hearing Instrument Practitioners of Ontario (AHIP) Board of Directors from 2002-2017. During my 15 years of service, I held multiple executive positions including Vice President and Secretary. Additionally, I held numerous Director positions including Chair of Professional Practise (ethics) and Membership, as well as performing committee work including Continuing Education, Third-Party (WSIB/ADP/NIHB/VAC) and Website Development.
Over my career I have mentored dozens of students via student placement and/or student internship. I have also mentored fellow colleagues. many of whom have gone on to successful careers as clinic owners, Manufacture Representatives and high ranking members of the AHIP Board of Directors.
Timeline
Hearing Instrument Specialist
Hearing Aid Source
07.2018 - 03.2024
Hearing Instrument Special
Dr. Robert Miller ENT
08.2017 - 07.2021
Hearing Instrument Specialist
Sound Communication
08.2015 - 06.2018
Hearing Instrument Specialist / Clinic Owner
Happy Hearing Centre
09.2001 - 07.2014
Hearing Instrument Specialist
East York Hearing
06.1995 - 08.2001
Certificate - Hearing Instrument Specialist
George Brown College
Certificate - Hearing Instrument Dispenser
George Brown College
Certificate - Cerumen Management Certification
Starkey Canada / AHIP
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