Summary
Overview
Work History
Education
Skills
Timeline
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Diana Bernal

Isleton

Summary

Dynamic Barista Shift Supervisor at The Human Bean with proven expertise in staff supervision and cash handling. Skilled in enhancing operational efficiency and fostering teamwork, I excel in training employees and resolving conflicts, ensuring exceptional customer service and maintaining high sanitation standards. Committed to delivering quality and improving the customer experience.

Overview

8
8
years of professional experience

Work History

Barista Shift Supervisor

The Human Bean
Rio Vista
05.2020 - Current
  • Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
  • Monitored temperatures of prepared food and cold-storage areas
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Fostered a team-oriented environment, encouraging collaboration and effective communication.
  • Managed cash handling procedures, ensuring accuracy in transactions and deposits.
  • Resolved customer complaints in a polite and professional manner.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Encouraged baristas to suggest creative ideas for improving customer experience.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Assisted customers in selecting beverages based on their preferences.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Greeted guests with pleasant smile and superior customer service.

Clerk

Delta Farmers Market
Isleton
06.2022 - 05.2023
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Answered telephones, directed calls, and took messages.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed customer orders promptly and accurately.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered customer inquiries via phone.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.

Clerk

Pizza Factory
Rio Vista
06.2017 - 09.2017
  • Answered customer questions and provided store information.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Offered customers carry-out service at completion of transaction.
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Rio Vista High School
Rio Vista
06-2019

Some College (No Degree) - General Studies

San Joaquin Delta College
Stockton, CA

Skills

  • Staff supervision
  • Cash handling
  • Inventory management
  • Customer service
  • Coffee preparation
  • Opening procedures
  • Closing procedures
  • Sanitation practices
  • Employee training
  • Conflict resolution
  • Sales strategies
  • Time management
  • Multitasking
  • Operational efficiency
  • Excellent communication
  • Espresso machine operation
  • Teamwork
  • Cash handling accuracy

Timeline

Clerk

Delta Farmers Market
06.2022 - 05.2023

Barista Shift Supervisor

The Human Bean
05.2020 - Current

Clerk

Pizza Factory
06.2017 - 09.2017

High School Diploma -

Rio Vista High School

Some College (No Degree) - General Studies

San Joaquin Delta College

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Diana Bernal