Diana Bayer
Smiths Falls,ON
Summary
Versatile and results-oriented professional with a proven track record at Heroncrest Stables, adept in operations management and customer relationship management. Excelled in staff development and strategic planning, enhancing team performance and customer satisfaction. Skilled in multitasking and adaptability, with a commitment to excellence and continuous improvement.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager
Heroncrest Stables
03.1989 - Current
- Management farm of 30 horses. Ordering feed and hay and veterinarian appointments.
- Managing staff. Training and scheduling.
- Instruction of riders
- Training of horses
- Organizing horse shows and other large events
Mail Carrier
Canada Post
09.1998 - 03.2025
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Health and safety team. Addressed safety concerns with management and worked to develop plans for better safety of employees.
- Trained fellow employees on using equipment safely and properly.
- Drove hundreds of kilometers daily to deliver mail to rural addresses. Maintained a clean driving record.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
Equestrian Technician - Farm Management
Humber College
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Marketing
- Financial management
- Emergency response
- Safety procedures
- Coaching and mentoring
- Risk management
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Training and development
- Staff training
- Employee coaching and mentoring
Websites
Languages
English
Native or Bilingual
Accomplishments
Certified equestrian canada coach 1990
Published author
Certification
Equine Canada coach
Timeline
Mail Carrier
Canada Post
09.1998 - 03.2025
Manager
Heroncrest Stables
03.1989 - Current
Equestrian Technician - Farm Management
Humber College
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