Diana Barsky
734 Fairmont Rd, Winnipeg,MB
Summary
Dedicated professional successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Well-versed in driving key performance indicators to achieve budgeted goals.
Overview
9
9
years of professional experience
Work History
Area Manager
Broadstreet Properties LTD
Winnipeg, MB
06.2019 - Current
- Managed assigned portfolio of buildings to improve efficiency and reduce operating costs. Responsible for achieving rent revenue, vacancy, and bad debt targets. Managed up to 8 sites with 1590 doors, 18 employees.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Prepared monthly financial accounting, reporting, and explanation of variances.
- Prepared weekly reports including sales and arrears.
- Hosted and participated in weekly/bi-weekly/monthly sales, operations, and financial meetings.
- Promoted good tenant relations and marketing of properties to minimize vacancy loss and maximize revenue.
- Evaluated economic trends, profitability, and marketing issues. Assisted in determining market rental rates, managed leases and lease renewal process, managed collections and bad debt, purchasing and work order control, working within budgets.
- Worked closely with other departments including facilities, construction, and specialty teams with management/organization of current projects.
- Oversaw rent collections policies and implementation of collection programs. Ensured corporate compliance with RTB compliance in all areas.
- Responsible for overall performance and curb appeal of properties including monthly property inspections, creating service requests, and recommending capital improvements.
- Assisted in recruitment process for individual properties. Hired staff including property managers, property managers in training, leasing agents, and cleaners.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Responsible for employee performance management including preparing and conducting yearly employee performance reviews, quarterly check-ins, staff development, and coaching to promote growth of employees.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Responsible for training onboarding new hires: Property Managers, Property Managers in training, and Leasing Agents in the field of Customer Service.
- Coached site-level staff in resolving tenant issues.
- Managed staff scheduling.
- Assisted Regional Manager with special projects.
Property Manager
Broadstreet Properties LTD
Winnipeg, MB
04.2017 - 05.2019
- Recognized Broadstreet’s BEST for August 2018
- Responsible for overall performance and curb appeal of property. Regularly inspected grounds, interior common areas and made recommendations for physical repairs and/or replacement, and created work orders as needed.
- Responsible for maintaining high level of tenant satisfaction through excellent customer service and communication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Ensured vacancy goals are met including showing available suites and administering leasing applications.
Introduced prospective tenants to types of units available and performed tours of premises. - Remained informed of market research, customer service strategies, and vacancy rates to ensure site targets and brand awareness.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- On-call and responsible for day-to-day operations
- Managed leases and lease renewal process.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants. Followed up on delinquent tenants and coordinated collection procedures.
- Responsible for all move-in and move-out scheduling, coordination, and inspections. Completed final move-out walk-throughs with tenants to identify required repairs. Ensured all units are kept to company standards for cleanliness. Confirmed all vacant units are ready to lease.
- Responsible to manage staff on site: cleaners, leasing agents.
- Worked closely with maintenance on site. Worked closely with Area Manager and Property Managers in nearby areas.
Leasing Agent
Broadstreet Properties LTD
Winnipeg, MB
10.2016 - 05.2017
- Responsible for answering incoming prospect phone calls in order to educate, attract, and rent units.
- Proactively contacted site leads and wait-list to foster successful pipeline management and reduce vacancy rates while focusing on closing sale.
- Emphasized product/service features and benefits, quoted prices, and schedule appointments.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Performed background, reference, and credit checks as part of screening process of prospective tenants.
- Scheduled lease signings with approved clients and signed lease agreements.
- Kept meticulous records of correspondence between management and tenants.
- Remained informed of market research, customer service strategies, and vacancy rates to ensure site targets and brand awareness.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
District Manager
Royal Israel Tour Operator
Netanya, Israel
01.2013 - 02.2015
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Boosted brand growth by devising strategic network and marketing tactics.
- Developed promotional plans to complement national sales initiatives.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Compiled and provided accurate sales reports and information to senior management and performed presentations to senior executives on upcoming trends, plans, and findings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Implemented new customer service model, resulting in 22% boost in customer service ratings
Sales Supervisor
Royal Israel Tour Operator
Netanya, Israel
02.2012 - 01.2013
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff of 8 leasing agents utilizing effective communication and dynamic interpersonal skills.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Monitored phone calls for quality assurance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Promoted exceptional customer service by engaging clients on sales floor
Education
Bachelor of Arts - Tourism Management
MBA - Business Administration
Diploma - Tourism And Hotel Management
High School Diploma -
Skills
- Business Leadership
- Market and Competitor Research
- Multitasking and Prioritization
- Decision Making
- Problem Anticipation and Resolution
- Customer Service Management
- Team Leadership
- Recruitment and Hiring
- Employee Motivation
- Goal Setting
- Deadline Management
- Staff Scheduling
- Training Management
- Focus and Follow-Through
- Financial Statement Review
- Administrative Management
Timeline
Area Manager - Broadstreet Properties LTD
06.2019 - Current
Property Manager - Broadstreet Properties LTD
04.2017 - 05.2019
Leasing Agent - Broadstreet Properties LTD
10.2016 - 05.2017
District Manager - Royal Israel Tour Operator
01.2013 - 02.2015
Sales Supervisor - Royal Israel Tour Operator
02.2012 - 01.2013
University of Derby - Bachelor of Arts, Tourism Management
University of Haifa - MBA, Business Administration
Tiberia's Hospitality College - Diploma, Tourism And Hotel Management
School # 55 - High School Diploma,
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