Diana Barbour
Gardena
Summary
Proven track record in enhancing customer loyalty and streamlining operations, notably at Auto Collision Group. Excelled in collision repair and customer relationship management, securing favorable supplier contracts and boosting operational efficiency. Skilled in parts ordering and fostering robust business relationships, achieving consistent high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Dealer Liasion
Auto Collision Group
06.2021 - Current
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.
- Developed relationship with managers and sales to bring in work to bodyshop, to ensure
- Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
Estimator
AW Collision
07.2020 - 08.2021
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Customer Service Representative
Elis Collision Repair
06.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Manager
Aramex Body Shop
05.2018 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Enhanced customer satisfaction by efficiently managing repair orders and providing timely updates on the progress.
- Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Education
High School Diploma -
Edgren High School
MIsawa Amouri,. Japan07-2015
Skills
- Parts ordering
- Plastic repair
- Vehicle diagnostics
- Work order management
- Aluminum repair
- Damage assessment
- Insurance liaison
- Fiberglass repair
- Collision repair
- Quality control
- Business relationships
- Collision estimating
- Customer service
- Time management
- Effective communication
- Customer service management
- Customer relationship management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dealer Liasion
Auto Collision Group
06.2021 - Current
Estimator
AW Collision
07.2020 - 08.2021
Customer Service Representative
Elis Collision Repair
06.2019 - 05.2020
Assistant Manager
Aramex Body Shop
05.2018 - 05.2019
High School Diploma -
Edgren High School
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