Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Diana Asare Bediako

Georgia ,Hinsville

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales revenue, leveraging strong relationship-building and persuasive selling tactics. Excelled in fast-paced environments at TJX Companies and Walmart, demonstrating exceptional teamwork, problem-solving abilities, and cash handling accuracy. Achieved a significant increase in repeat business through outstanding client service and conflict resolution skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

TJX Companies
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Walmart
12.2022 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Hotel Front Desk Clerk

Holiday Inn Hotel
09.2020 - 11.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.

Education

Bachelor Of Business Administration And Management - Bussiness

Akron University
Ohio
10.2020

Accounting

Ghana School of Business
Ghana
03.2015

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Flexible Schedule
  • Verbal/written communication
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Product Sales
  • Sales expertise

Accomplishments

  • Increased productivity 50% by implementing several process improvements.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Exceeded monthly quota several times.

Languages

English
Professional Working

Certification

  • For the occupation of Retail Salespersons, while there are not as many formal certifications or credentials compared to more regulated professions, there are still a number of certifications and memberships that can enhance a retail professional's qualifications and appeal to employers. Here is a list of relevant credentials, .
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Timeline

Sales Associate

Walmart
12.2022 - 03.2024

Hotel Front Desk Clerk

Holiday Inn Hotel
09.2020 - 11.2022

Sales Associate

TJX Companies

Bachelor Of Business Administration And Management - Bussiness

Akron University

Accounting

Ghana School of Business

Similar Profiles

CREATE PROFILE
Diana Asare Bediako