Diana James
Nanaimo,BC
Summary
Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Office Administrator
Lts Logistics
09.2017 - 10.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Dispatcher
Lts Logistics
09.2016 - 09.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Truck Driver
Lts Logistics
09.2014 - 10.2016
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes
- Verified contents of inventory loads against Bills of Lading
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
Education
No Degree - Class 1 Driver
Cowichan School of Motoring
Nanaimo, BC11.2006
Certificate - Accounting/ Business Technology
Academy Of Learning
Nanaimo 2024.01 - 2024.09
Skills
- Human Resources
- Database Entry
- Report Preparation
- Administrative Support
- File Maintenance
- Customer Engagement
- Office Supply Management
- Staff Management
- Scheduling
- Managing office supply inventory
- Office administration
- Travel coordination
- Time management
Timeline
Certificate - Accounting/ Business Technology
Academy Of Learning
2024.01 - 2024.09
Office Administrator
Lts Logistics
09.2017 - 10.2023
Dispatcher
Lts Logistics
09.2016 - 09.2023
Truck Driver
Lts Logistics
09.2014 - 10.2016
No Degree - Class 1 Driver
Cowichan School of Motoring
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