DIANA ANANGA

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

• Provided hands-on assistance to veterinary staff in daily clinic operations, ensuring the smooth flow of patient care and client interactions, and reducing workload burden and allowing for increased focus on higher-priority assignments.
• Acted as a compassionate advocate for animals, helping with pet intake, documentation, and preparing for medical procedures.
• Demonstrated adaptability by quickly learning clinic protocols and procedures in a fast-paced environment.
• Sorted and organized files, spreadsheets, and reports.

• Communicated with parents regarding children's progress and development, raising any issues.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household and empathy.
• Provided first aid and care during emergencies, ensuring child safety at all times.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Taught children to organize toys, wash hands, and share by leading by example.

Responsibilities and Achievements

• Supported the care and treatment of animals, including monitoring recovery, administering prescribed treatments under supervision, and ensuring their well-being.
• Built effective relationships with pet owners, providing empathetic support and ensuring a positive client experience.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Diagnosed customers to know foot condition
• Checking inventory for requested sizes and styles and restocking shelves
• Managing customer inquiries about returns, exchanges, and warranties
• Operating the cash register and POS system to process transactions efficiently

• Mail management
• Discussing the bride's vision, style preferences, wedding theme, and budget
• Coordinating with tailors to arrange for dress alterations and ensuring customer satisfaction
• Verified accuracy of invoices and other accounting documents or records

• Customer assistance and satisfaction via phone, email, chat
• Team collaboration and training
• Handling inbound and outbound calls
• Checking out and sorting end-of-day data inclusion in reports and files