Open To Work
Diana Alvear
Norwalk
Summary
Results-driven bilingual professional with 10+ years of experience across customer service, sales, and administrative functions. Proven ability to manage front office operations, support payroll processes, and deliver exceptional client experiences. Highly adaptable, detail-oriented, and skilled at multitasking in dynamic environments. Brings a strong work ethic and a commitment to supporting team goals and business growth.
Overview
2025
2025
years of professional experience
Work History
Call center / front office receptionist
Children's Happy Teeth
La Mirada
03.2024 - 10.2024
- Greeted patients warmly and ensured a welcoming atmosphere for families.
- Managed multi-line phone system to schedule appointments efficiently.
- Collected patient information and verified insurance details accurately.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Booked 20 appointments daily
- Verified insurance
Front office receptionist / payroll
Partners Personnel
Whittier
07.2022 - 03.2023
- Greeted visitors and provided them with assistance
- Answered incoming calls took messages and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients customers and other visitors
- Helped applicants with filing out applications
- Handed out paychecks
- Assisted with their sick day form
- Make sure the office was organized always
- Timekeeper for employees
- Made copies of applicants info
Payroll Clerk
ATV America's tire Depot
Vernon
09.2019 - 07.2022
- Processed payroll for employees using specialized software.
- Verified timesheets for accuracy and compliance with company policies.
- Responded to employee inquiries regarding payroll discrepancies and policies.
- VOE verification of employment
- Cut checks
- Manual checks
- Garnishments
- Software paycom /ADP
Sales Associate
ATV America's tire Depot
La Mirada
09.2017 - 09.2019
- Ranked #1 in sales department
- Helped customers find specific products answered questions and offered product advice
- Kept accurate and detailed client records
- playing contact and follow-ups
- Cold calls
- Replace to emails and answered phone calls
- Built relationship with clients
- Send pictures of product to clients
- Answer the customer's questions share product knowledge and research pricing and availability
Insurance Agent
Freeway Insurance Agency
Hawaiian Gardens
05.2015 - 09.2017
- Analyze customers needs and provided best options of selling products and services
- Review coverage plants and strategic initiatives determining how best to align new offerings with business goals
- Quote Auto insurance
- Amended policies for our insurance policyholders
- Cold calls
- Resolved policyholders concerns regarding policy limiting coverages
- General office work
- Replied to client emails
Call Center Representative
Cindy's Jumpers
Paramount
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Explained concession machines and game function
- Manage customer expectations that clarifying needs identifying options and recommending products and services
- Quarter service and products via email and phone
- Processed orders
- General office work
- Manage high volume of inbound and outbound customer calls
- Negotiated deal with customer
- Filled out a contract for customer
- Customer service Spanish
Education
Graduated
Paramount High School
Paramount, CACerritos College
Norwalk, CASkills
- Bilingual / spanish
- Sales & upselling
- Strong telephone skills
- Punctual
- Responsible / Reliable
- Customer Service
- Front office operations
- Team player
- Logical & Reasonable
- Critical thinking
- Paycom/ADP
- Dentrix / Eagle soft
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$50000/yr - $200000/yrTimeline
Call center / front office receptionist
Children's Happy Teeth
03.2024 - 10.2024
Front office receptionist / payroll
Partners Personnel
07.2022 - 03.2023
Payroll Clerk
ATV America's tire Depot
09.2019 - 07.2022
Sales Associate
ATV America's tire Depot
09.2017 - 09.2019
Insurance Agent
Freeway Insurance Agency
05.2015 - 09.2017
Call Center Representative
Cindy's Jumpers
Graduated
Paramount High School
Cerritos College