Diana Abarca
Lethbridge,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Cashier - Cook
Damali Burgers
05.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Selling Partner Support
Amazon
06.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
SYKES Enterprises
03.2021 - 06.2021
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
DXC Technology
07.2018 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Lift Operator
Mount Snow
12.2017 - 03.2018
- Provided physical assistance to guests as required.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
Education
High School Diploma -
Liceo De Aserri
San Jose, Costa Rica12.2011
Skills
- Customer Assistance
- Customer Service
- Guest Inquiries
- Identification Checks
- Supply Restocking
- Order Verification
- Cooking
- Food Handling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier - Cook
Damali Burgers
05.2022 - 02.2023
Selling Partner Support
Amazon
06.2021 - 03.2022
Customer Service Representative
SYKES Enterprises
03.2021 - 06.2021
Customer Service Representative
DXC Technology
07.2018 - 03.2019
Lift Operator
Mount Snow
12.2017 - 03.2018
High School Diploma -
Liceo De Aserri
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