Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Abarca

Lethbridge,AB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Cashier - Cook

Damali Burgers
05.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Selling Partner Support

Amazon
06.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers and handled concerns quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

SYKES Enterprises
03.2021 - 06.2021
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Representative

DXC Technology
07.2018 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Lift Operator

Mount Snow
12.2017 - 03.2018
  • Provided physical assistance to guests as required.
  • Maintained lift mazes, ramps and signs.
  • Alerted mountain staff of any serious problems on lift.
  • Helped guests get on and off lift.
  • Learned and enforced lift rules, policies and procedures.
  • Performed pre-operation inspections and post-operation shutdown procedures.

Education

High School Diploma -

Liceo De Aserri
San Jose, Costa Rica
12.2011

Skills

  • Customer Assistance
  • Customer Service
  • Guest Inquiries
  • Identification Checks
  • Supply Restocking
  • Order Verification
  • Cooking
  • Food Handling

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cashier - Cook

Damali Burgers
05.2022 - 02.2023

Selling Partner Support

Amazon
06.2021 - 03.2022

Customer Service Representative

SYKES Enterprises
03.2021 - 06.2021

Customer Service Representative

DXC Technology
07.2018 - 03.2019

Lift Operator

Mount Snow
12.2017 - 03.2018

High School Diploma -

Liceo De Aserri

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Diana Abarca