Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Robison

Pomona

Summary

I am a results-oriented professional with a diverse background in healthcare and high-volume retail operations. I'm seeking to leverage strong multitasking and communication skills in a dynamic remote customer service role.

Overview

2
2
years of professional experience

Work History

Cut Fruit Grocery Merchandising Clerk

Stater Brothers
Pomona
12.2024 - Current
  • Manage a rigorous high volume daily production schedule while simultaneously addressing in person customer inquiries.
  • Maintain compliance with strict corporate health, safety, and inventory protocols.
  • De-escalate customer complaints regarding product availability or quality by being an active listener, offering immediate solutions and ensuring a positive brand experience.
  • Successfully manage independent daily workflows in a fast-paced environment with minimal direct supervision.
  • Maintain an open and welcoming presence on the grocery floor to invite customer interaction.

Medical Assistant Extern

Kindred Hospital Urgent Care
Rancho Cucamonga
07.2025 - 09.2025
  • Greet patients, escort them to exam rooms and record their chief complaints.
  • Measure and log blood pressure, pulse, temperature, respiration and oxygen levels.
  • Update patient medical histories using Electronic Health Record software.
  • Answer phones in a courteous and professional manner, schedule appointments and triage inquiries.

Education

Medical Assistant Diploma -

North-West College
Pomona, CA
01-2025

High School Diploma -

Claremont High School
Claremont, CA
01-2024

Skills

  • Customer Service
  • Telephone Techniques
  • Scheduling Appointments
  • Filing
  • Typing 35 WPM
  • Microsoft Excel
  • Active Listening
  • Empathy/De-Escalation
  • Interpersonal Abilities
  • Task Prioritization
  • CPR Certified (Current)
  • Insurance Procedures
  • Medical Records
  • Charting
  • Medical Billing ICD-10 & CPT Coding

Timeline

Medical Assistant Extern

Kindred Hospital Urgent Care
07.2025 - 09.2025

Cut Fruit Grocery Merchandising Clerk

Stater Brothers
12.2024 - Current

Medical Assistant Diploma -

North-West College

High School Diploma -

Claremont High School

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Diamond Robison