Diamond Johnson
Merced
Summary
Dynamic professional with a background in patient services and customer support. Known for effective problem-solving, multitasking abilities, and maintaining confidentiality. Ready to leverage skills in improving patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Montage Medical Group
09.2021 - 10.2024
- Facilitated patient scheduling and appointment management to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Managed patient inquiries and concerns, providing timely resolutions and fostering positive experiences.
- Streamlined registration processes to reduce wait times and improve patient flow within the facility.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Customer Service Representative
Advanced Call Center Technologies LLC
03.2017 - 08.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed complex customer interactions effectively, ensuring prompt resolution of issues and concerns.
- Utilized CRM software to track interactions, maintaining detailed records that supported operational efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented best practices for handling escalated complaints, reducing negative experiences significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Volt
07.2013 - 01.2017
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Developed and maintained in-depth product knowledge to provide accurate information and recommendations.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Implemented best practices for handling escalated complaints, reducing negative experiences significantly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Medical Assisting - Healthcare
Milan Institue
07.2020
Skills
- Patient confidentiality
- Customer service
- Medical terminology
- Problem-solving
- Multitasking and organization
- Team collaboration
- Professionalism and ethics
Timeline
Patient Service Specialist
Montage Medical Group
09.2021 - 10.2024
Customer Service Representative
Advanced Call Center Technologies LLC
03.2017 - 08.2021
Customer Service Representative
Volt
07.2013 - 01.2017
Medical Assisting - Healthcare
Milan Institue