Diamond Dillon
Ajax,ON
Summary
A seasoned Account Specialist with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals and networking. Overseeing B2B operations. Resolving technical issues and forecasting sales growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Account Specialist
Telus Communications
08.2023 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Performed effectively in self-directed work environment, managing B2B operations and decisions.
Sales Representative
Telus Communications
07.2019 - 08.2023
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Exceeded goals for new accounts in single sales cycle.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Team Leader
McDonald's Canada
04.2016 - 07.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Optimized customer support by establishing collaborative service environment.
- Cross-trained and provided back up for customer service managers.
Education
Bachelor of Arts - Digital Media Studies
University of Toronto
Toronto, ONCurrent
High School Diploma -
Wexford Collegiate School For The Arts
Toronto, ON06-2018
Skills
- Customer Relations
- Terms Negotiation
- Advertising Strategies
- Account Administration
- Microsoft Office Proficiency
- Recordkeeping Abilities
- Client Engagement
- Sales Expertise
- Staff Training
- Territory Growth
Accomplishments
- Completed Rising Star Program within Telus.
- Ranked Telus High-Value Sales Performer.
Affiliations
Samsung Elite Ambassador
Timeline
Account Specialist
Telus Communications
08.2023 - Current
Sales Representative
Telus Communications
07.2019 - 08.2023
Team Leader
McDonald's Canada
04.2016 - 07.2019
Bachelor of Arts - Digital Media Studies
University of Toronto
High School Diploma -
Wexford Collegiate School For The Arts
Similar Profiles
Elena VatakisElena Vatakis
Learning Specialist at Telus CommunicationsLearning Specialist at Telus Communications
Mahamad Arfat VahoraMahamad Arfat Vahora
Inside Sales Representative at Telus CommunicationsInside Sales Representative at Telus Communications
EDUARDO SOARESEDUARDO SOARES
Sales Associate at Telus CommunicationsSales Associate at Telus Communications