DIAMANTE CLARKE
San Diego
Summary
Customer service professional with extensive expertise in service delivery and a proven track record of managing multiple tasks in fast-paced environments. Skilled at fostering strong professional relationships to enhance customer satisfaction and contribute to business growth. Adept at identifying opportunities for process improvement and implementing strategies that boost profitability. Committed to excellence and passionate about delivering exceptional service experiences.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
08.2022 - Current
- Experience managing customer interactions in fast-paced, unpredictable setting.
- Operated POS system to facilitate order placement, bill handling, and management of complimentary items.
Reservation Manager
U-Haul
01.2022 - Current
- Reach out to customers for quote delivery and follow-up on any questions or reservations
- Facilitate U-Haul locations and entities to enhance transaction efficiency.
- Coordinated online booking inquiries and supported guests and travel partners with inquiries throughout entire booking cycle.
Marketing Director
American History Theater
06.2020 - Current
- Created content and promotional materials to drive engagement and conversions.
- Co-created and managed company website and social media accounts.
- Boosted brand awareness and managed marketing campaigns.
Assistant Manager/Customer Service Representative
U-Haul
03.2018 - 01.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Business Administration Marketing
San Diego State University
San Diego, CA03-2020
Skills
- Team member support
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Safe food handling
- Point-of-sale system
- Reservations management
- Content creation
- Microsoft office
- Team management
- Supervision and leadership
- Flexible and adaptable
Timeline
Server/Bartender
Buffalo Wild Wings
08.2022 - Current
Reservation Manager
U-Haul
01.2022 - Current
Marketing Director
American History Theater
06.2020 - Current
Assistant Manager/Customer Service Representative
U-Haul
03.2018 - 01.2022
Bachelor of Science - Business Administration Marketing
San Diego State University