Diala Farhat
Student
Orleans
Summary
Motivated and reliable customer service professional with strong communication, problem-solving, and organizational abilities. Skilled at handling customer inquiries, resolving issues efficiently, and maintaining a positive, professional tone in both in-person and remote interactions. Adaptable and quick to learn new systems, with proven ability to multitask and prioritize under pressure.
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
Work History
Stylist Sales Associate
Banana Republic Factory
11.2024 - 05.2025
- Engaged with customers to understand their needs, provided personalized styling recommendations, and built strong client relationships.
- Accurately processed transactions and handled cash with care, ensuring smooth and efficient point-of-sale operations.
- Drove sales by promoting products effectively and using persuasive selling techniques.
- Promoted the store's Loyalty Program by clearly explaining its benefits to customers, successfully enrolling new members and contributing to increased customer retention.
Manager in Training|Sales Associate
Sirens
03.2023 - 05.2023
- Managed store paperwork and maintained an organized, efficient work environment.
- Delivered excellent customer service by greeting clients warmly, providing knowledgeable assistance, and helping them find the right products.
- Resolved customer concerns effectively and calmly, strengthening customer satisfaction.
- Responded promptly to emails and internal requests, ensuring smooth day-to-day store operations.
Receptionist
Lashious Envy Beauty
- Greeted clients warmly and professionally, assisting them in locating and preparing for their appointments.
- Responded promptly to phone calls and emails, providing clear, helpful information about services to both existing and prospective clients.
- Managed a busy schedule of appointments, confirming bookings and keeping clients updated on any changes or adjustments.
- Maintained an organized front desk environment by completing administrative tasks efficiently and on time.
English & French Tutor
Home-based
09.2020 - 09.2022
- Built strong relationships with students and parents through clear, ongoing communication and positive feedback.
- Collaborated with parents to share resources and strategies supporting student progress.
- Delivered engaging, hands-on lessons that boosted student confidence, learning, and indepence.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON 09.2022 - Current
Skills
- Strong verbal and written communication
- Fluent in English and Arabic; advanced proficiency in French
- Excellent problem-solving and conflict resolution skills
- Advanced multitasking and prioritization abilities
- Strong adaptability and learning agility
- Ability to work independently and as part of a team
- Efficient and detail-oriented
- Skilled in upselling products and services to meet client and business needs
Timeline
Stylist Sales Associate
Banana Republic Factory
11.2024 - 05.2025
Manager in Training|Sales Associate
Sirens
03.2023 - 05.2023
Bachelor of Arts - Psychology
University of Ottawa
09.2022 - Current
English & French Tutor
Home-based
09.2020 - 09.2022
Receptionist
Lashious Envy Beauty
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