Diah Ari Wedanthi
Vancouver,BC
Summary
Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Dockside Restaurants Vancouver
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Restaurant Hostess
AYANA Resort and Spa BALI
11.2017 - 03.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Restaurant Supervisor
Desa Visesa UBUD
05.2016 - 10.2017
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Server
Banyantree Resort & Spa Ungasan
10.2014 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experien
- Performed opening and closing dutthe dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Diploma - Hospitality Management
Canadian College
Vancouver, BC03-2024
Skills
- Strong work ethic
- Strong multitasking
- Team coordination
- Exceptional customer service
- Active learning
- Staff training
- Guest engagement
- Professional appearance
- Conflict resolution
- Team management
- Food safety compliance
- Reservation handling
- High volume dining
Languages
English
Native or Bilingual
Certification
- Service Excellent
- ServSafe Food Handler Certification - National Restaurant Association.
- Serving It Right - Responsible Service BC
Timeline
Server
Dockside Restaurants Vancouver
03.2022 - Current
Restaurant Hostess
AYANA Resort and Spa BALI
11.2017 - 03.2022
Restaurant Supervisor
Desa Visesa UBUD
05.2016 - 10.2017
Server
Banyantree Resort & Spa Ungasan
10.2014 - 05.2016
Diploma - Hospitality Management
Canadian College
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