Dia Salazar
San Diego,CA
Summary
Dynamic and results-driven professional with extensive experience in spa operations and customer service, notably at Seahill Spa at the Cavalier Autograph Hotel. Proven ability to enhance guest relations and train teams effectively. Skilled in appointment scheduling and maintaining operational excellence, ensuring a welcoming environment for all clients.
Personable, service-oriented individual with natural ability to create welcoming atmosphere and ensure customer satisfaction. Possesses foundational knowledge of spa services and sanitation standards, along with skills in client relations and multitasking. Committed to enhancing guest experiences through attentive service and serene environment.
Overview
4
4
years of professional experience
Work History
Lead Spa Attendant /Front Desk Concierge
Seahill Spa at the Cavalier
Virginia Beach, VA
10.2023 - 05.2026
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried, and folded towels to keep laundry area and dressing rooms clean and properly stocked
- Trained new staff on operational procedures, fostering teamwork and efficiency within the spa team.
- Recorded and managed locker assignments and keys, along with setting up lockers with robes and slippers to prepare guests for their services.
- Supported front desk operations including answering 20+ calls and emails a day, booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
Gift Shop Attendant / Barista
Hilton Hotel & Resorts
Pensacola, FL
09.2022 - 07.2023
- Monitored cash handling procedures, ensuring accuracy during transactions and maintaining financial integrity.
- Used POS system to accurately enter orders and process payments.
- Assisted in visual merchandising strategies to optimize product displays and attract customer attention.
Gift Shop Attendant (Seasonal)
Emerald Grande at HarborWalk Village
Destin, FL
06.2022 - 09.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Maintained store cleanliness and organization, promoting a welcoming environment.
Education
Associate of Applied Science - Business & Management
Delgado Community College
New Orleans, LA05-2026
Skills
- Appointment scheduling
- Appointment scheduling
- Appointment scheduling
- Appointment scheduling
- Appointment scheduling
Timeline
Lead Spa Attendant /Front Desk Concierge
Seahill Spa at the Cavalier
10.2023 - 05.2026
Gift Shop Attendant / Barista
Hilton Hotel & Resorts
09.2022 - 07.2023
Gift Shop Attendant (Seasonal)
Emerald Grande at HarborWalk Village
06.2022 - 09.2022
Associate of Applied Science - Business & Management
Delgado Community College