Dia Choudhary
Toronto
Summary
Dedicated and results-driven Individual with proven team management experience in a fast-paced retail environment. A natural leader who excels at motivating teams, driving sales, and enhancing customer experiences. Passionate about fashion and committed to delivering exceptional service in lingerie, sleepwear, and swimwear retail. Strong communication skills, team collaboration, and goal-setting abilities, consistently achieving and exceeding sales targets. Highly proactive, conscientious, and adaptable, thriving in dynamic environments with evolving challenges. Flexible and committed to working extended hours during peak seasons. Functionally bilingual, adding value to diverse customer interactions.
Overview
4
4
years of professional experience
Work History
Key Holder
Michael Kors
Vaughan Mills
01.2024 - 01.2025
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Key Holder
Victoria's Secret
Toronto, ON
01.2022 - 12.2023
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Sales Associate
American Eagle Outfitters
Eaton Centre
01.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
BBA - Finance
Toronto Metropolitan University
Toronto01-2026
Skills
- Leadership
- Customer service
- Cash handling
- Training and mentoring
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Timeline
Key Holder
Michael Kors
01.2024 - 01.2025
Key Holder
Victoria's Secret
01.2022 - 12.2023
Sales Associate
American Eagle Outfitters
01.2021 - 01.2022
BBA - Finance
Toronto Metropolitan University