Aarushi Suri
London,ON
Summary
Proven leader in hospitality, adept in enhancing guest experiences and streamlining operations at Car-Jon Family Restaurant (McDonalds). Excels in team development and guest services, leveraging exceptional communication and problem-solving skills to boost satisfaction and efficiency. Demonstrated success in managing inventory and financial records, significantly improving service delivery and operational effectiveness. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Car-Jon Family Restaurant (McDonalds)
05.2023 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
Swing Manager
Car-Jon Family Restaurant (McDonalds)
04.2022 - 05.2023
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Team Leader
Car-Jon Family Restaurant (McDonalds)
10.2021 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Post Graduate Diploma - Hospitality And Tourism Operations Management
Fanshawe College of Applied Arts And Technology
London, ON04.2021
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Delhi, India10.2018
School And High School -
Presentation Convent Sn, Secondary School
Delhi, India05.2015
Skills
- Exceptional communication
- Language Fluency
- Property management knowledge
- Sales and Upselling
- Guest Services
- Guest communication
- Complaint Handling
- Team member development
- Guest inquiry resolution
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Hospitality services
- Cash Handling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Affiliations
- Intercontinental hotel group- instant service center representative
Timeline
Guest Experience Manager
Car-Jon Family Restaurant (McDonalds)
05.2023 - Current
Swing Manager
Car-Jon Family Restaurant (McDonalds)
04.2022 - 05.2023
Team Leader
Car-Jon Family Restaurant (McDonalds)
10.2021 - 03.2022
Post Graduate Diploma - Hospitality And Tourism Operations Management
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
School And High School -
Presentation Convent Sn, Secondary School
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