Summary
Overview
Work History
Education
Skills
Timeline
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Dhyey Rami

Ajax

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Experienced Customer Service Representative fluent in English, Hindi, and Gujarati language.
  • Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Overview

8
8
years of professional experience

Work History

MORTGAGE LOAN PROCESSOR

RBC Royal Bank
06.2023 - 12.2023
  • Improved loan processing time by streamlining the application review process and enhancing communication with clients.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.

Sales Associate

McCarthy Uniforms
06.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Service Representative

Arise
10.2021 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Recreation Worker

YMCA
04.2017 - 06.2018
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Kept athletic and games equipment and facilities organized and maintained.

Paper Delivery Boy

Ajax Advertiser
04.2016 - 06.2018
  • Delivered newspapers and flyers to about 47 homes daily.
  • Assembled and bagged newspapers prior to delivery.
  • Responsible for sorting inserts and preparing papers for delivery
  • Collected and totaled weekly donations from customers

Education

Bachelor of Commerce - Finance

Durham College
Oshawa, ON

High School Diploma -

J Clarke Richardson
Ajax, ON
06.2021

Lincoln Alexander Public School
Ajax, ON
06.2017

Skills

  • Microsoft Word - have achieved aMos Word certificate
  • Microsoft PowerPoint - have achieved MOS PowerPoint certificate
  • Customer Service
  • Critical Thinking
  • Call Center Operations
  • Information Verification
  • Analytical and Critical Thinking
  • Data Entry

Timeline

MORTGAGE LOAN PROCESSOR

RBC Royal Bank
06.2023 - 12.2023

Sales Associate

McCarthy Uniforms
06.2023 - 08.2023

Customer Service Representative

Arise
10.2021 - 06.2023

Recreation Worker

YMCA
04.2017 - 06.2018

Paper Delivery Boy

Ajax Advertiser
04.2016 - 06.2018

Bachelor of Commerce - Finance

Durham College

High School Diploma -

J Clarke Richardson

Lincoln Alexander Public School

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Dhyey Rami